SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Building customer relations over the Internet · Study

ArticleShelves

ArticleBuilding customer relations over the Internet

Hans H. Bauer2002

Article2002

Building customer relations over the Internet

Hans H. Bauer · Mark Grether · Mark P. Leach

472 citations·0/0 files stored·Industrial Marketing Management

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Marketing and Advertising Strategies Digital Marketing and Social Media

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 472 citations exist upstream.

References

1990Comparative fit indexes in structural models.1937The Nature of the Firm 1994The Commitment-Trust Theory of Relationship Marketing 2011External Control of Organizations: Resource Dependence Perspective 1979The External Control of Organizations: A Resource Dependence Perspective 1987Developing Buyer-Seller Relationships 1990Structural Model Evaluation and Modification: An Interval Estimation Approach 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships

Cited by

2011Usage, barriers and measurement of social media marketing: An exploratory investigation of small and medium B2B brands 2005Customer relationship management research (1992‐2002)2015Determinants of social media adoption by B2B organizations 2007Promoting Consumer's Participation in Virtual Brand Communities: A New Paradigm in Branding Strategy 2010Understanding the intention to follow the advice obtained in an online travel community 2017

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2002Customer Relations Through the Internetarticle · 21 shared references 2011Major dealers' expert power in distribution channelsarticle · 10 shared references 2006The Relationship between Buyer and a B2b E-Marketplace: Cooperation Determinants in an Electronic Market Contextpreprint · 10 shared references 2007Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyaltyarticle · 9 shared references 2003Functions of industrial supplier relationships and their impact on relationship qualityarticle · 9 shared references 2000Interimistic Relational Exchange: Conceptualization and Propositional Developmentarticle · 9 shared references

Details

Year2002

Typearticle

Published2002-02-01

VenueIndustrial Marketing Management

ISSN-L0019-8501

Languageen

Citations472

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/s0019-8501(01)00186-9

openalex_workW2082368698

Links

Imported from OpenAlex (CC0) — nothing here is generated.

Mobile banking service quality and customer relationships

2012A new hybrid MCDM model combining DANP with VIKOR to improve e-store business

2012Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and proposal of an integrative model