From defect reduction to reduction of waste and customer/stakeholder satisfaction (understanding the new TQM metrology)

Jens J. Dahlgaard · Su Mi Park Dahlgaard

28 citations0/0 files storedTotal Quality Management

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Quality and Supply Management Quality and Management Systems Management Systems and Quality Improvement

Abstract

With the evolution of quality from inspection and defect reduction to the new management philosophy, TQM, a new quality metrology is needed. Contributions to building the new TQM Metrology in the form of principles, guidelines and examples are presented and discussed.

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1952Quality-Control Handbook.1985What is total quality control the japanese way 1961Total quality control 1989Juran on leadership for quality : an executive handbook 1994Science, specific knowledge, and total quality management 1998Fundamentals of Total Quality Management 1999Total Organizational Excellence: Achieving world-class performance 1993Building Total Quality

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2015Effect of ISO 9001 non-conformity process on cost of poor quality in capital-intensive sectors 2010Service quality implementation: problems and solutions 2012Multidimensional and mediating relationships between TQM, role conflict and role ambiguity: A role theory perspective

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