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From defect reduction to reduction of waste and customer/stakeholder satisfaction (understanding the new TQM metrology)

9 references·3 citing·34 second hop

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References

1952Quality-Control Handbook.2,849 cited
1985What is total quality control the japanese way1,816 cited
1961Total quality control1,547 cited
1989Juran on leadership for quality : an executive handbook675 cited
1994Science, specific knowledge, and total quality management321 cited
1998Fundamentals of Total Quality Management254 cited
1999Total Organizational Excellence: Achieving world-class performance117 cited
1993Building Total Quality77 cited
1999Organizational Self-Assessment69 cited

Cited by

2015Effect of ISO 9001 non-conformity process on cost of poor quality in capital-intensive sectors38 cited
2010Service quality implementation: problems and solutions29 cited
2012Multidimensional and mediating relationships between TQM, role conflict and role ambiguity: A role theory perspective25 cited

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