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Factors that affect consumers' cross-buying intention: A model for financial services · Study

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ArticleFactors that affect consumers' cross-buying intention: A model for financial services

Magdalini Soureli2008

Article2008

Factors that affect consumers' cross-buying intention: A model for financial services

Magdalini Soureli · Barbara R. Lewis · Kalipso Karantinou

66 citations·0/0 files stored·Journal of Financial Services Marketing

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Banking Sector Performance and Management

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives 2004A Beginner's Guide to Structural Equation Modeling 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective 1996Applications of structural equation modeling in marketing and consumer research: A review 1998Relational Benefits in Services Industries: The Customer's Perspective 1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction 1996The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study

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2009How to lengthen, deepen and broaden customer–firm relationships with online financial services?2016Customers’ dissatisfaction with banking channels and their intention to leave banks: The moderating effect of trust and trusting beliefs 2018The Moderating and Mediating Role of Corporate Reputation in the Link Between Service Innovation and Cross-Buying Intention 2011An empirical investigation of the relative effect of trust and switching costs on service loyalty in the UK retail banking industry

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2008Relationship quality and cross-buying in varying levels of category similarity and complexityarticle · 14 shared references 2012Customer Orientation and Cross-Buying: The Mediating Effects of Relational Selling Behavior and Relationship Qualityarticle · 13 shared references 2007Customer retention and cross-buying in the banking industry: An integration of service attributes, satisfaction and trustarticle · 11 shared references 2011Beyond satisfactionarticle · 11 shared references 2017Unlocking the power of marketing: understanding the links between customer mindset metrics, behavior, and profitabilityarticle · 11 shared references 2009Cross-buying evaluations in the retail banking industryarticle · 11 shared references

Details

Year2008

Typearticle

Published2008-05-01

VenueJournal of Financial Services Marketing

ISSN-L1363-0539

Languageen

Citations66

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1057/fsm.2008.1

openalex_workW2083260987

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2012Determinants of cross‐buying intentions in banking services in collectivistic culture

2015Conceptualization and measurement of customer perceived value in banks

2013Modeling a Formative Measure of Relationship Quality and Its Effects: Evidence From the Hong Kong Retail Banking Industry

2021Banks CSR‐fit, customers' quality of life, and cross‐buying: A joint moderation model