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A case study of national culture and offshoring services

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References

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407 cited

1998Explorations of National Culture and Word-of-Mouth Referral Behavior in the Purchase of Industrial Services in the United States and Japan378 cited

Cited by

2011The impact of country culture on the adoption of new forms of work organization72 cited
2009“The way that can be told of is not an unvarying way”: Cultural impacts on Operations Management in Asia69 cited
2010Service offshoring: the evolution of offshore operations58 cited
2018National culture and operations management: a structured literature review53 cited
2012Offshoring Tax and Audit Procedures: Implications for U.S.-Based Employee Education52 cited
2016Behavioral factors in offshoring decisions: A qualitative analysis50 cited
2014The attention stimulus of cultural differences in global services sourcing47 cited
2014Offshoring satisfaction: The role of partnership credibility and cultural complementarity44 cited
2017Can you put too much on your plate? Uncertainty exposure in servitized triads33 cited
2016Survival strategy of OEM companies: a case study of the Chinese toy industry29 cited
2011What the eye does not see, the mind cannot reject: Can call center location explain differences in customer evaluations?29 cited
2023Reengineering professional services through automation, remote outsourcing, and task delegation28 cited
2014Conceptualising the production offshoring organisation using the viable systems model (VSM)26 cited
2011Service industries at a crossroads: some fragile assumptions and future challenges21 cited
2024Product Customization and Returns: The Moderating Role of National Culture20 cited
2017Understanding Knowledge Re-integration in Backsourcing17 cited