Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Global Services Outsourcing

16 references·12 citing·36 second hop

FromToDepth

this work references cited by second hop

References

2004Firm resources and sustained competitive advantage38,157 cited
1937The Nature of the Firm23,826 cited
1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1994A Dynamic Theory of Organizational Knowledge Creation17,793 cited
2017Exchange and Power in Social Life15,909 cited
1985Competitive Advantage: Creating and Sustaining Superior Performance14,723 cited
1993The cornerstones of competitive advantage: A resource‐based view10,742 cited
2005The governance of global value chains7,218 cited
1991Comparative Economic Organization: The Analysis of Discrete Structural Alternatives7,150 cited
1975Markets and Hierarchies6,842 cited
1992The machine that changed the world5,805 cited
1978The Visible Hand: The Managerial Revolution in American Business4,538 cited
1999What's your strategy for managing knowledge?4,115 cited
1998Does Trust Matter? Exploring the Effects of Interorganizational and Interpersonal Trust on Performance4,053 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2002

Do formal contracts and relational governance function as substitutes or complements?

3,663 cited

Cited by

2020Competing for capitals: the great fragmentation of the firm and varieties of FDI attraction profiles in the European Union65 cited
2014A multi-theory approach to understanding the business process outsourcing decision61 cited
2019The Power of Standards56 cited
2015From Offshoring to Rightshoring: Focus on the Backshoring Phenomenon44 cited
2017The role of geographical distance and its efficacy on global purchasing practices34 cited
2021Services procurement: A systematic literature review of practices and challenges33 cited
2012Transforming the HR function through outsourced shared services: insights from the public sector33 cited
2014A Review on Outsourcing with a Special Reference to Telecom Operations32 cited
2016Making the business process outsourcing decision: why distance matters30 cited
2014Investigating the formation of service supply chains28 cited
2015Outsourcing and Offshoring of Professional Services20 cited
2016An analysis of the application of process improvement techniques in business process outsourcing17 cited