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Optimal service rate perturbations of many server queues in heavy traffic
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Optimal service rate perturbations of many server queues in heavy traffic (2014)Optimal service rate perturbations of man…Queues with Many Servers and Impatient Customers (2012)Queues with Many Servers and …The G/GI/N queue in the Halfin–Whitt regime (2009)The G/GI/N queue in the Halfi…Martingale proofs of many-server heavy-traffic limits for Markovian queues (2007)Martingale proofs of many-ser…Brownian Motion and Stochastic Calculus (2007)Brownian Motion and Stochasti…Stochastic Integration and Differential Equations (2005)Stochastic Integration and Di…A Diffusion Approximation for a GI/GI/1 Queue with Balking or Reneging (2005)A Diffusion Approximation for…Scheduling a multi class queue with many exponential servers: asymptotic optimality in heavy traffic (2004)Scheduling a multi class queu…Dimensioning Large Call Centers (2004)Dimensioning Large Call Cente…Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Telephone Call Centers: Tutor…A Diffusion Approximation for a Markovian Queue with Reneging (2003)A Diffusion Approximation for…Designing a Call Center with Impatient Customers (2002)Designing a Call Center with …Dynamic Control of a Queue with Adjustable Service Rate (2001)Dynamic Control of a Queue wi…The multiclass GI/PH/N queue in the Halfin-Whitt regime (2000)The multiclass GI/PH/N queue …Stochastic Differential Equations (1990)Stochastic Differential Equat…Brownian Motion and Stochastic Calculus (1988)Brownian Motion and Stochasti…Heavy-Traffic Limits for Queues with Many Exponential Servers (1981)Heavy-Traffic Limits for Queu…Brownian Motion and Stochastic Flow Systems. (1987)Stochastic Modeling and the Theory of Queues (1989)Transform Analysis and Asset Pricing for Affine Jump-diffusions (2000)Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments (2004)On the transition densities for reflected diffusions (2005)Staffing a Call Center with Uncertain Arrival Rate and Absenteeism (2006)Optimal control of service rates in networks of queues (1987)Stochastic Dynamic Programming and the Control of Queueing Systems (2000)Dynamic Control of an M/M/1 Service System with Adjustable Arrival and Service Rates (2006)Operations Systems with Discretionary Task Completion (2007)Impact of Workload on Service Time and Patient Safety: An Econometric Analysis of Hospital Operations (2009)Stochastic Service Systems. (1963)Multiple channel queues in heavy traffic. II: sequences, networks, and batches (1970)Statistical Analysis of a Telephone Call Center (2005)Foundations and Implications of a Proposed Unified Services Theory (2006)The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)Multiple channel queues in heavy traffic. I (1970)Stochastic Processes in Queueing Theory (1976)Approximating a Point Process by a Renewal Process, I: Two Basic Methods (1982)An introduction to queueing theory (1993)Poisson Arrivals See Time Averages (1982)Introduction to Matrix Analytic Methods in Stochastic Modeling (1999)Forecasting: theory and practice (2022)Introduction to Queueing Theory. (1982)Queueing Models of Call Centers: An Introduction (2002)The Distribution of Realized Exchange Rate Volatility (2001)Securities lending, shorting, and pricing (2002)Modeling and Forecasting Realized Volatility (2003)Modelling of extremal events in insurance and finance (1994)Answering the Skeptics: Yes, Standard Volatility Models do Provide Accurate Forecasts (1998)Modeling Term Structures of Defaultable Bonds (1999)The distribution of realized stock return volatility (2001)A general version of the fundamental theorem of asset pricing (1994)Likelihood-Based Inference in Cointegrated Vector Autoregressive Models (1995)
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References

  • 2007Brownian Motion and Stochastic Calculus7,544 cited
  • 2005Stochastic Integration and Differential Equations4,700 cited
  • 1988Brownian Motion and Stochastic Calculus1,559 cited
  • 2003Telephone Call Centers: Tutorial, Review, and Research Prospects1,360 cited
  • 1981Heavy-Traffic Limits for Queues with Many Exponential Servers750 cited
  • 2002Designing a Call Center with Impatient Customers576 cited
  • 2004Dimensioning Large Call Centers342 cited
  • 1990Stochastic Differential Equations331 cited
  • 2001Dynamic Control of a Queue with Adjustable Service Rate220 cited
  • 2003A Diffusion Approximation for a Markovian Queue with Reneging166 cited
  • 2007Martingale proofs of many-server heavy-traffic limits for Markovian queues155 cited
  • 2009The G/GI/N queue in the Halfin–Whitt regime146 cited
  • 2004Scheduling a multi class queue with many exponential servers: asymptotic optimality in heavy traffic140 cited
  • 2005A Diffusion Approximation for a GI/GI/1 Queue with Balking or Reneging121 cited
  • 2012Queues with Many Servers and Impatient Customers118 cited
  • 2000

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The multiclass GI/PH/N queue in the Halfin-Whitt regime
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