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Matching the characteristics of a service to the preferences of customers
13 references·0 citing·39 second hop
Matching the characteristics of a service to the preferences of customers (1991)Matching the characteristics of a service…A Gap Analysis of Professional Service Quality (1989)A Gap Analysis of Professiona…The Index of Consumer Sentiment toward Marketing (1986)The Index of Consumer Sentime…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Modeling Consumer Satisfaction Processes Using Experience-Based Norms (1983)Modeling Consumer Satisfactio…A Possible Procedure for Analysing Quality Differentials in the Egg Market (1980)A Possible Procedure for Anal…Testing Thirteen Attitude Scales for Agreement and Brand Discrimination (1979)Testing Thirteen Attitude Sca…Importance-Performance Analysis (1977)Importance-Performance Analys…A New Approach to Consumer Theory (1976)A New Approach to Consumer Th…Hedonic Price Indexes for United Kingdom Cars (1972)Hedonic Price Indexes for Uni…Price, Quality and Advertising Competition: An Econometric Investigation of the United Kingdom Car Market (1971)Price, Quality and Advertisin…3. Hedonic Price Indexes for Automobiles: An Econometric Analysis of Quality Change (1971)3. Hedonic Price Indexes for …Change and Innovation in the Technology of Consumption (1966)Change and Innovation in the …A New Approach to Consumer Theory (1966)A New Approach to Consumer Th…Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Going to Extremes: Managing Service Encounters and Assessing Provider Performance (1995)SERVQUAL revisited: a critical review of service quality (1996)Performance-only measurement of service quality: a replication and extension (2002)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance (1973)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)An Investigation into the Determinants of Customer Satisfaction (1982)Word of mouth: understanding and managing referral marketing (1998)Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination (2000)Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)A Theory of Cognitive Dissonance (1957)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Linking Perceived Quality and Customer Satisfaction to Store Traffic and Revenue Growth* (2004)Assessing Three Sources of Misresponse to Reversed Likert Items (2008)Advertising corporate social responsibility initiatives to communicate corporate image (2009)A Theory of Cognitive Dissonance (2017)Air Pollution and Residential Property Values (1971)Economics of Information Systems (1971)HEDONIC PRICE FUNCTIONS (1975)The Choice Theory Approach to Market Research (1986)Automobile Prices in Market Equilibrium (1995)Raising the Speed Limit: U.S. Economic Growth in the Information Age (2000)Demand Estimation with Heterogeneous Consumers and Unobserved Product Characteristics: A Hedonic Approach (2004)ESTIMATING THE GENERAL EQUILIBRIUM BENEFITS OF LARGE CHANGES IN SPATIALLY DELINEATED PUBLIC GOODS* (2004)Demand Estimation with Heterogeneous Consumers and Unobserved Product Characteristics: A Hedonic Approach (2005)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)MONOPOLISTIC COMPETITION AND OPTIMUM PRODUCT DIVERSITY (1975)Investor Sentiment and the Cross‐Section of Stock Returns (2006)1. On the Concept of Health Capital and the Demand for Health (2017)Hedonic housing prices and the demand for clean air (1978)Conducting Discrete Choice Experiments to Inform Healthcare Decision Making (2008)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1966A New Approach to Consumer Theory8,466 cited
  • 1976A New Approach to Consumer Theory6,913 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 1989A Gap Analysis of Professional Service Quality1,123 cited
  • 1983Modeling Consumer Satisfaction Processes Using Experience-Based Norms966 cited
  • 19713. Hedonic Price Indexes for Automobiles: An Econometric Analysis of Quality Change663 cited
  • 1966Change and Innovation in the Technology of Consumption353 cited
  • 1980A Possible Procedure for Analysing Quality Differentials in the Egg Market321 cited
  • 1986The Index of Consumer Sentiment toward Marketing250 cited
  • 1979Testing Thirteen Attitude Scales for Agreement and Brand Discrimination128 cited
  • 1971Price, Quality and Advertising Competition: An Econometric Investigation of the United Kingdom Car Market108 cited
  • 1972Hedonic Price Indexes for United Kingdom Cars71 cited

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