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The Listening Bureaucrat: Responsiveness in Public Administration
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The Listening Bureaucrat: Responsiveness in Public Administration (2018)The Listening Bureaucrat: Responsiveness …Soldiers, Pollsters, and International Crises: Public Opinion and the Military's Advice on the Use of Force (2021)Soldiers, Pollsters, and Inte…Administration by Algorithm? (2019)Administration by Algorithm?The Effect of Bureaucratic Responsiveness on Citizen Participation (2017)The Effect of Bureaucratic Re…Advances in the Study of Democratic Responsiveness: An Introduction (2016)Advances in the Study of Demo…More E-Government, Less Street-Level Bureaucracy? On Legitimacy and the Human Side of Public Administration (2014)More E-Government, Less Stree…Public Trust in Government Administrators (2013)Public Trust in Government Ad…The Heart of the Profession: Understanding Public Service Values (2012)The Heart of the Profession: …Does Gender Matter? The Effect of Gender Representation of Public Bureaucracy on Governmental Performance (2012)Does Gender Matter? 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A case study of Seoul, Korea (2018)Closing the Gap or Widening the Divide: The Impacts of Technology‐Enabled Coproduction on Equity in Public Service Delivery (2020)A systematic analysis of digital tools for citizen participation (2024)Street-Level Bureaucracy: Dilemmas of the Individual in Public Services (1981)A PUBLIC MANAGEMENT FOR ALL SEASONS? (1991)Science for the post-normal age (1993)Disrupting the Welfare State? Digitalisation and the Retrenchment of Public Sector Capacity (2021)AI as an organizational agent to nurture: effectively introducing chatbots in public entities (2022)The dynamics of AI capability and its influence on public value creation of AI within public administration (2023)
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  • 2003The Community of Inquiry211 cited
  • 2011Politics of E‐Government: E‐Government and the Political Control of Bureaucracy203 cited
  • 2016Advances in the Study of Democratic Responsiveness: An Introduction170 cited
  • 2017The Effect of Bureaucratic Responsiveness on Citizen Participation150 cited
  • 2008Planners' Role: Torn between Dialogical Ideals and Neo-liberal Realities148 cited
  • 2019Administration by Algorithm?132 cited
  • 2004The Accountability Paradox in an Age of Reinvention124 cited
  • 2008The Importance of Trust in Government for Public Administration: The Case of Zoning118 cited
  • 2013Public Trust in Government Administrators108 cited
  • 2006Toward a Relevant Agenda for a Responsive Public Administration106 cited
  • 2021Soldiers, Pollsters, and International Crises: Public Opinion and the Military's Advice on the Use of Force91 cited
  • 2012Does Gender Matter? The Effect of Gender Representation of Public Bureaucracy on Governmental Performance84 cited
  • 2010Why Public Financial Management Matters75 cited
  • 2005Professionals and the Conflicting Forces of Administrative Modernization and Civic Engagement73 cited

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  • 2012The Heart of the Profession: Understanding Public Service Values66 cited
  • 2014More E-Government, Less Street-Level Bureaucracy? On Legitimacy and the Human Side of Public Administration66 cited