THE IMPACT OF POINT‐OF‐SALE DATA INACCURACY AND INVENTORY RECORD DATA ERRORS

Heather Nachtmann · Matthew A. Waller · David W. Rieske

47 citations0/0 files storedJournal of Business Logistics

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Supply Chain and Inventory Management Forecasting Techniques and Applications Logistics and Transportation Systems

Abstract

The presence or absence of error in point‐of‐sale (POS) data and inventory system records directly affects retailer performance. This study identifies various error sources in retail supply chains and studies the influence of inventory and POS (demand) errors in a simulated retail outlet according to fill rate and average inventory. Other things being equal, we find that inventory record error reduces fill rate more than demand error. This study adds further evidence to other studies that suggest the costs caused by errors in POS systems may be overstated.

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