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Total quality management as a strategic variable
4 references·2 citing·28 second hop
Total quality management as a strategic variable (1992)Total quality management as a strategic v…On measurement of customer satisfaction (1992)On measurement of customer sa…Economics and Business (1991)Economics and BusinessTotal quality management: the second industrial revolution (1990)Total quality management: the…Total Quality Management (1990)Total Quality ManagementDeveloping strategic quality management: A research agenda (2002)Developing strategic quality …New approach to quality in a near-zero defect environment (1994)New approach to quality in a …Industrial Market Structure and Economic Performance. (1971)Strategy and Structure: (1986)The Theory of Industrial Organization (1988)THE ECONOMICS OF STRATEGY AND THE STRATEGY OF ECONOMICS (2002)The role of “other information” in analysts’ forecasts in understanding stock return volatility (2014)Investment horizons, cash flow news, and the profitability of momentum and reversal strategies in the Chinese stock market (2019)Survey Methods in Social Investigation. (1958)Total quality management and education (1995)Improvement actions based on the customers' satisfaction survey (2003)Using integrated quality assessment for hotel service quality (2009)Out of the Crisis (1982)Fundamentals of Total Quality Management: Process analysis and improvement (1997)TQM implementation issues: review and case study (2000)A proposed model of TQM implementation based on an empirical study of Malaysian industry (2001)Quality-Control Handbook. (1952)Total quality control (1961)Quality, productivity, and competitive position (1982)Drivers of customer satisfaction in business‐to‐business relationships (2007)An integrated service excellence model for strategic military test and evaluation facilities : the case of the South African National Department of Defence (2009)A quantitative study on retaining leadership talent within a naval aviation squadronOrganizational Structure, Environment and Performance: The Role of Strategic Choice (1972)The Fifth Discipline (1990)Competing for the Future (1994)A quality function deployment approach to internal benchmarking of critical success factors of strategic quality management (2006)Unlocking the relationships between strategic planning, leadership and technology transfer competence: the mediating role of strategic quality management (2022)The scope of internal marketing: Defining the boundary between marketing and human resource management (1993)Policy Sociology and Critical Social Research: a personal review of recent education policy and policy research (1997)Six Sigma Literature: A Review and Agenda for Future Research (2006)
this work references cited by second hop

References

  • 1990Total Quality Management289 cited
  • 1990Total quality management: the second industrial revolution164 cited
  • 1991Economics and Business117 cited
  • 1992On measurement of customer satisfaction102 cited

Cited by

  • 2002Developing strategic quality management: A research agenda19 cited
  • 1994New approach to quality in a near-zero defect environment17 cited

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