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Nature and role of customer satisfaction in the solution business · Study

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ArticleNature and role of customer satisfaction in the solution business

Frank Jacob2013

Article2013

Nature and role of customer satisfaction in the solution business

Frank Jacob · Ulrich Kleipaß · Alexander Pohl

13 citations·0/0 files stored·European Management Journal

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Customer Service Quality and Loyalty Service and Product Innovation Corporate Governance and Management

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References

2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.2007Designing and Conducting Mixed Methods Research 1994The Commitment-Trust Theory of Relationship Marketing 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1991Structural Equations with Latent Variables.1979A Paradigm for Developing Better Measures of Marketing Constructs 2003Evolving to a New Dominant Logic for Marketing

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Year2013

Typearticle

Published2013-09-11

VenueEuropean Management Journal

ISSN-L0263-2373

Languageen

Citations13

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.emj.2013.08.002

openalex_workW2086550197

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