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Nature and role of customer satisfaction in the solution business
16 references·1 citing·39 second hop
Nature and role of customer satisfaction in the solution business (2013)Nature and role of customer satisfaction …Designing and Conducting Mixed Methods Research (2010)Designing and Conducting Mixe…Qualitative Content Analysis (2008)Qualitative Content AnalysisDesigning and Conducting Mixed Methods Research (2007)Designing and Conducting Mixe…The Core Competence of the Corporation (2006)The Core Competence of the Co…Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Mixed Methods Research: A Res…Evolving to a New Dominant Logic for Marketing (2003)Evolving to a New Dominant Lo…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…The partial least squares approach for structural equation modeling. (1998)The partial least squares app…Modern Methods for Business Research (1998)Modern Methods for Business R…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Structural Equations with Latent Variables. (1991)Structural Equations with Lat…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Bootstrapping and PLS-SEM: A step-by-step guide to get more out of your bootstrap results (2016)Bootstrapping and PLS-SEM: A …Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)Coefficient Alpha and the Internal Structure of Tests (1951)The critical incident technique. (1954)Handbook of Industrial and Organizational Psychology. (1977)The Effect of a Market Orientation on Business Profitability (1990)\nThe use of partial least squares path modeling in international marketing (2009)A Theory of the Allocation of Time (1965)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Advances in Consumer Research (2025)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)The Structure of Scientific Revolutions (1963)Case Study Research: Design and Methods (1984)Naturalistic inquiry (1985)Paradigms Lost and Pragmatism Regained (2007)Improving Impact Studies of Teachers’ Professional Development: Toward Better Conceptualizations and Measures (2009)An Evolutionary Theory of Economic Change. (1983)The Theory of the Growth of the Firm (1995)Service-dominant logic: continuing the evolution (2007)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Toward a Definition of Mixed Methods Research (2007)Thematic analysis of qualitative research data: Is it as easy as it sounds? (2018)A Concise Introduction to Mixed Methods Research (2021)lavaan : An R Package for Structural Equation Modeling (2012)
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References

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6,593 cited
  • 2008Qualitative Content Analysis6,565 cited
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    • 2016Bootstrapping and PLS-SEM: A step-by-step guide to get more out of your bootstrap results1,210 cited