Article2005

Corporate social responsibility: a case study of the UK's leading food retailers

Peter Jones · Daphne Comfort · David Hillier · Isabel Eastwood

101 citations0/0 files storedBritish Food Journal

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Corporate Social Responsibility Reporting Environmental Sustainability in Business Corporate Social Responsibility and Sustainability

Abstract

Purpose The purpose of this paper is to offer a preliminary case study exploration of the corporate social responsibility (CSR) issues being addressed and reported by the UK's leading food retailers. Design/methodology/approach The paper begins with a short discussion of the characteristics and origins of CSR and this is followed by an outline of the structure of food retailing in the UK and of the ways in which the leading food retailers are driving innovation and development. The paper draws its empirical material from the CSR reports and information posted on the world wide web by the UK's ten leading food retailers. Findings The findings reveal that each of the leading food retailers has its own approach to CSR and that there are substantial variations in the nature and extent of the reporting process. That said, there is some common ground in reporting on a range of environmental issues, on sourcing, on employees, on customers and on the communities in which the retailers operate. The underlying message is that all food retailers believe that CSR is an integral element of their core business. Originality/value The paper provides an accessible review of CSR issues and agendas, as perceived by the UK's leading food retailers, and as such will interest academics and practitioners working in and on this sector of the retail marketplace.

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References

1991Corporate Social Performance Revisited 2001Corporate social responsibility – a PR invention?2003Branding in European retailing: a corporate social responsibility perspective

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2019The impact of corporate social responsibility on firms’ financial performance, evidence from the food and beverage industry 2013Corporate and consumer social responsibility in the food supply chain 2016Industry-specific CSR: analysis of 20 years of research 2007Marketing and corporate social responsibility within food stores 2013The impact of corporate social responsibility in food industry in product‐harm crises 2005Corporate social responsibility as a means of marketing to and communicating with customers within stores: A case study of UK food retailers 2017Comparing UK food retailers corporate social responsibility strategies 2015The influence of interactive, non-interactive, implicit and explicit CSR communication on young adults’ perception of UK supermarkets’ corporate brand image and reputation

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