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The effects of Information and Communication Technology on Customer Relationship Management and customer lock-in
16 references·3 citing·40 second hop
The effects of Information and Communication Technology on Customer Relationship Management and customer lock-in (2007)The effects of Information and Communicat…Value creation in E‐business (2001)Value creation in E‐businessThe Loyalty Effect (2001)The Loyalty EffectMass customization: Literature review and research directions (2001)Mass customization: Literatur…Buyer-Seller Relationships in Business Markets (1999)Buyer-Seller Relationships in…Working knowledge: how organizations manage what they know (1998)Working knowledge: how organi…Building Service Relationships: It's all about Promises (1995)Building Service Relationship…The Capabilities of Market-Driven Organizations (1994)The Capabilities of Market-Dr…Market Orientation: Antecedents and Consequences (1993)Market Orientation: Anteceden…The Effect of a Market Orientation on Business Profitability (1990)The Effect of a Market Orient…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…Response Determinants in Satisfaction Judgments (1988)Response Determinants in Sati…An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment (1988)An Updated Paradigm for Scale…Markets with Consumer Switching Costs (1987)Markets with Consumer Switchi…Network externalities, competition, and compatibility (1985)Network externalities, compet…How information gives you competitive advantage (1985)How information gives you com…A Two-Dimensional Concept of Brand Loyalty (1976)A Two-Dimensional Concept of …Customer Relationship Management Practices: The Impact on Organizational Performance in SMEs of Food Manufacturing Industry (2014)Customer Relationship Managem…Heavy users of e-banking and Customer Experience Management: evidences on intrinsic motivation (2010)Heavy users of e-banking and …Critical factors underpinning the e-CRM activities of SMEs (2010)Critical factors underpinning…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Building Effective Online Marketplaces with Institution-Based Trust (2004)Rethinking Customer Solutions: From Product Bundles to Relational Processes (2007)Upper Echelons: The Organization as a Reflection of Its Top Managers (1984)Dimensions of Consumer Expertise (1987)Organizational culture and leadership (1993)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)The Field behind the Screen: Using Netnography for Marketing Research in Online Communities (2002)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Case Study Research: Design and Methods (1984)Firm Resources and Sustained Competitive Advantage (1991)Business Model Innovation: Opportunities and Barriers (2009)Business Models, Business Strategy and Innovation (2009)The Business Model: Recent Developments and Future Research (2011)Coefficient Alpha and the Internal Structure of Tests (1951)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Brief Tutorial on the Development of Measures for Use in Survey Questionnaires (1998)Structural Equation Modeling and Regression: Guidelines for Research Practice (2000)A resource‐based view of the firm (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Review: The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions For Future Research1 (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Electronic markets and electronic hierarchies (1987)Towards a dynamic theory of strategy (1991)Competing Technologies, Increasing Returns, and Lock-In by Historical Events (1989)A Simple Model of Herd Behavior (1992)Dynamic capabilities and strategic management (1997)Market Orientation: Antecedents and Consequences (1993)The Comparative Advantage Theory of Competition (1995)Intellectual capital: an exploratory study that develops measures and models (1998)Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)THE ANTECEDENTS, CONSEQUENCES, AND MEDIATING ROLE OF ORGANIZATIONAL AMBIDEXTERITY. (2004)Exploratory Innovation, Exploitative Innovation, and Performance: Effects of Organizational Antecedents and Environmental Moderators (2006)Contributing Knowledge to Electronic Knowledge Repositories: An Empirical Investigation1 (2005)Neoliberalism, higher education and the knowledge economy: from the free market to knowledge capitalism (2005)Knowledge sharing: A review and directions for future research (2009)
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References

  • 1998Working knowledge: how organizations manage what they know10,801 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
  • 1993Market Orientation: Antecedents and Consequences7,032 cited
  • 1994The Capabilities of Market-Driven Organizations6,532 cited
  • 1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment6,290 cited
  • 1985Network externalities, competition, and compatibility6,093 cited
  • 2001Value creation in E‐business5,565 cited
  • 1985How information gives you competitive advantage4,441 cited
  • 1990The Effect of a Market Orientation on Business Profitability4,254 cited
  • 1999Buyer-Seller Relationships in Business Markets1,752 cited
  • 1988Response Determinants in Satisfaction Judgments1,685 cited
  • 1987Markets with Consumer Switching Costs1,469 cited
  • 2001The Loyalty Effect1,406 cited
  • 2001Mass customization: Literature review and research directions1,311 cited
  • 1976A Two-Dimensional Concept of Brand Loyalty1,140 cited
  • 1995Building Service Relationships: It's all about Promises

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Cited by

  • 2010Critical factors underpinning the e-CRM activities of SMEs134 cited
  • 2014Customer Relationship Management Practices: The Impact on Organizational Performance in SMEs of Food Manufacturing Industry27 cited
  • 2010Heavy users of e-banking and Customer Experience Management: evidences on intrinsic motivation25 cited