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The effects of dining atmospherics: An extended Mehrabian–Russell model · Study

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ArticleThe effects of dining atmospherics: An extended Mehrabian–Russell model

SooCheong Shawn Jang2009

Article2009

The effects of dining atmospherics: An extended Mehrabian–Russell model

SooCheong Shawn Jang

404 citations·0/0 files stored·International Journal of Hospitality Management

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Consumer Retail Behavior Studies Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 404 citations exist upstream.

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1988Structural equation modeling in practice: A review and recommended two-step approach.1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1996The Behavioral Consequences of Service Quality 1974An approach to environmental psychology 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments

Cited by

2014What makes a destination beautiful? Dimensions of tourist aesthetic judgment 2011New or repeat customers: How does physical environment influence their restaurant experience?2017The accommodation experiencescape: a comparative assessment of hotels and Airbnb 2012Influence of restaurant atmospherics on patron satisfaction and behavioral intentions 2017The impact of servicescape on hedonic value and behavioral intentions: The importance of previous experience 2011The influence of service environments on customer emotion and service outcomes 2017Multi-sensory congruent cues in designing retail store atmosphere: Effects on shoppers’ emotions and purchase behavior 2016The role of emotions in utilitarian service settings: The effects of emotional satisfaction on product perception and behavioral intentions

Details

Year2009

Typearticle

Published2009-02-16

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations404

Files0 public / 0

ShelfConsumer Retail Behavior Studies

Identifiers

doi10.1016/j.ijhm.2009.01.002

openalex_workW2087985989

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