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Evaluating the comparative service quality of supermarkets using the analytic hierarchy process
16 references·3 citing·38 second hop
Evaluating the comparative service quality of supermarkets using the analytic hierarchy process (2010)Evaluating the comparative service qualit…The Unconscious Consumer: Effects of Environment on Consumer Behavior (2005)The Unconscious Consumer: Eff…Share of wallet in retailing: the effects of customer satisfaction, loyalty cards and shopper characteristics (2003)Share of wallet in retailing:…Corporate identity, corporate branding and corporate marketing ‐ Seeing through the fog (2001)Corporate identity, corporate…Principles of service marketing and management (1999)Principles of service marketi…Evaluating the use of exploratory factor analysis in psychological research. (1999)Evaluating the use of explora…Retail relationships and store loyalty: A multi-level perspective (1997)Retail relationships and stor…Performance measurement system design (1995)Performance measurement syste…Zero defections: quality comes to services. (1990)Zero defections: quality come…The Analytic Hierarchy Process—A Survey of the Method and its Applications (1986)The Analytic Hierarchy Proces…The Analytic Hierarchy Process (1985)The Analytic Hierarchy ProcessQuality counts in services, too (1985)Quality counts in services, t…Decision making for leaders (1985)Decision making for leadersA Quantitative Review of Research Design Effects on Response Rates to Questionnaires (1983)A Quantitative Review of Rese…Marketing Applications of the Analytic Hierarchy Process (1980)Marketing Applications of the…Optimization by the Analytic Hierarchy Process (1979)Optimization by the Analytic …The Varimax Criterion for Analytic Rotation in Factor Analysis (1958)The Varimax Criterion for Ana…An integrative approach for the purchasing and evaluation of business services from a buyer’s perspective (2018)An integrative approach for t…An analytic hierarchy process for school quality and inspection (2016)An analytic hierarchy process…The Application of AHP Approach for Evaluating Location Selection Elements for Retail Store (2013)The Application of AHP Approa…The balanced scorecard : measures that drive performance (1992)The balanced scorecard--measures that drive performance. (1992)The machine that changed the world (1992)Measuring supply chain performance (1999)Management control systems and strategy: A resource-based perspective (2005)The impact of supply chain integration on performance: A contingency and configuration approach (2009)The Scree Test For The Number Of Factors (1966)The Handbook of Social Psychology (1969)Alternative Ways of Assessing Model Fit (1992)Handbook on Constructing Composite Indicators: Methodology and User Guide (2008)Bibliometric Methods in Management and Organization (2014)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)A scaling method for priorities in hierarchical structures (1977)Multiple Attribute Decision Making: Methods and Applications (1981)Applying environmental criteria to supplier assessment: A study in the application of the Analytical Hierarchy Process (2002)Review of the main developments in the analytic hierarchy process (2011)KEEPING AN EYE ON THE MIRROR: IMAGE AND IDENTITY IN ORGANIZATIONAL ADAPTATION. (1991)Alumni and their alma mater: A partial test of the reformulated model of organizational identification (1992)Building Strong Brands (1995)Corporate brands: what are they? What of them? (2003)From city marketing to city branding: Towards a theoretical framework for developing city brands (2004)Corporate Reputation: The Definitional Landscape (2006)The outranking approach and the foundations of electre methods (1991)Tentative guidelines to help choosing an appropriate MCDA method (1998)STATE OF ART SURVEYS OF OVERVIEWS ON MCDM/MADM METHODS (2014)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)The Theory of Ratio Scale Estimation: Saaty's Analytic Hierarchy Process (1987)Inter-company comparison using modified TOPSIS with objective weights (2000)Application of the AHP in project management (2001)A Second Generation Little Jiffy (1970)Self-Concept: Validation of Construct Interpretations (1976)On a short-coming of Saaty's method of analytic hierarchies (1983)An overview of the analytic hierarchy process and its applications (1990)The analytic hierarchy process—what it is and how it is used (1987)Applications of the extent analysis method on fuzzy AHP (1996)Analytic hierarchy process: An overview of applications (2004)
this work references cited by second hop

References

  • 1985The Analytic Hierarchy Process15,357 cited
  • 1999Evaluating the use of exploratory factor analysis in psychological research.9,564 cited
  • 1958The Varimax Criterion for Analytic Rotation in Factor Analysis7,599 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1979Optimization by the Analytic Hierarchy Process4,520 cited
  • 1995Performance measurement system design3,257 cited
  • 1985Decision making for leaders1,341 cited
  • 1986The Analytic Hierarchy Process—A Survey of the Method and its Applications1,329 cited
  • 1980Marketing Applications of the Analytic Hierarchy Process1,322 cited
  • 2001Corporate identity, corporate branding and corporate marketing ‐ Seeing through the fog1,108 cited
  • 1997Retail relationships and store loyalty: A multi-level perspective807 cited
  • 1983A Quantitative Review of Research Design Effects on Response Rates to Questionnaires706 cited
  • 1999Principles of service marketing and management687 cited
  • 1985Quality counts in services, too580 cited
  • 2003Share of wallet in retailing: the effects of customer satisfaction, loyalty cards and shopper characteristics555 cited

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  • 2005The Unconscious Consumer: Effects of Environment on Consumer Behavior525 cited
  • Cited by

    • 2013The Application of AHP Approach for Evaluating Location Selection Elements for Retail Store34 cited
    • 2016An analytic hierarchy process for school quality and inspection34 cited
    • 2018An integrative approach for the purchasing and evaluation of business services from a buyer’s perspective14 cited