Extended QFD and data-mining-based methods for supplier selection in mass customization

Xianjie Xu · Shiming Deng

62 citations0/0 files storedInternational Journal of Computer Integrated Manufacturing

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Quality Function Deployment in Product Design Multi-Criteria Decision Making Product Development and Customization

Abstract

In mass customization, different kinds of customer requirements should be satisfied by the manufacturer. Supplier selection is one important task in supply-chain management. Effective supplier selection calls for robust analytical methods and decision-support tools. This research aims to develop a supplier selection methodology based on extended quality function deployment (QFD) and data-mining (DM) techniques. Through considering customer requirement and performance of components in a product's full life-cycle, the manufacturer can use data-mining techniques to find out quality requirements correlated to customer categories, product usage patterns, and frequent fault patterns in order to select the proper combination of suppliers. In this way, the manufacturer can decrease costs, raise product quality, and improve customer satisfaction. Related data-mining algorithms for supplier selection are presented. Customer requirement analysis is also studied in the paper, and transcendental and empirical customer requirement analysis methods are put forward. A case study is provided in detail. Finally, as a part of the supply-chain management system, a supplier selection prototype system is designed and implemented. Evaluation of experiments in an automobile manufacturing enterprise verifies the feasibility and efficiency of our method.

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References

1984Attractive Quality and Must-Be Quality 1991Vendor selection criteria and methods 1966An Analysis Of Vendor Selection Systems And Decisions 1990Quality Function Deployment : Integrating Customer Requirements into Product Design 1990The Supplier Selection Decision in Strategic Partnerships 1974Difference in Attribute Importance for Different Industrial Products 2000A quality assurance‐oriented methodology for handling trade‐offs in supplier selection

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