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Recruitment and retention in front‐line services: the case of childcare
16 references·0 citing·44 second hop
Recruitment and retention in front‐line services: the case of childcare (2008)Recruitment and retention in front‐line s…Winning the Service Game (2010)Winning the Service GameThe Service Profit Chain (2010)The Service Profit ChainHuman Resource Management (2006)Human Resource ManagementMasculinity at Work (2004)Masculinity at WorkTrolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart (2003)Trolley Dolly or Skilled Emot…Human Resource Management in Service Work (2001)Human Resource Management in …Recruitment in small firms (1999)Recruitment in small firms‘An assembly line in the head’: work and employee relations in the call centre (1999)‘An assembly line in the head…Beyond bureaucracy? Work organization in call centres (1998)Beyond bureaucracy? Work orga…Strategy Through People: Adaptation and Learning in the Small-Medium Enterprise (1995)Strategy Through People: Adap…Employment, the Small Firm and the Labour Market (1994)Employment, the Small Firm an…The Affective Consequences of Service Work (1993)The Affective Consequences of…ALIENATING AND LIBERATING EMOTIONS AT WORK (1993)ALIENATING AND LIBERATING EMO…Economic Action and Social Structure: The Problem of Embeddedness (1985)Economic Action and Social St…The Managed Heart (1983)The Managed HeartMACROECONOMICS OF UNBALANCED GROWTH: THE ANATOMY OF THE URBAN CRISES (1967)MACROECONOMICS OF UNBALANCED …Performing Arts: The Economic Dilemma (1967)The Growth of Low-Skill Service Jobs and the Polarization of the US Labor Market (2013)Premature deindustrialization (2015)Why Are There Still So Many Jobs? The History and Future of Workplace Automation (2015)Putting the Service-Profit Chain to Work (1994)The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. (2001)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Steps toward a science of service systems (2007)Evaluation of Structural Equation Models Using the Partial Least Squares (PLS) Approach (2009)The Dimensions, Antecedents, and Consequences of Emotional Labor (1996)Trust And Distrust: New Relationships and Realities (1998)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Evolving to a New Dominant Logic for Marketing (2003)Men and Women of the Corporation. (1978)Grounded theory research: Procedures, canons, and evaluative criteria (1990)Qualitative research in health care: Analysing qualitative data (2000)‘Allowed into a Man's World’ Meanings of Work–Life Balance: Perspectives of Women Civil Engineers as ‘Minority’ Workers in Construction (2007)Managing difference in feminized work: Men, otherness and social practice (2009)ASK AND YOU SHALL HEAR (BUT NOT ALWAYS): EXAMINING THE RELATIONSHIP BETWEEN MANAGER CONSULTATION AND EMPLOYEE VOICE (2012)The Presentation of Self in Everyday Life. (1956)Interaction Ritual: Essays on Face-to-Face Behavior. (1968)The Managed Heart: Commercialization of Human Feeling (1984)Emotional labour, burnout and job satisfaction in UK teachers: the role of workplace social support (2011)Free to be you and me: A climate of authenticity alleviates burnout from emotional labor. (2011)The state of the heart: Emotional labor as emotion regulation reviewed and revised. (2017)Emotion Work, Feeling Rules, and Social Structure (1979)In a Different Voice: Psychological Theory and Women's Development. (1983)Research in Organizational Behavior. (1986)Is “service with a smile” enough? Authenticity of positive displays during service encounters (2004)The customer is not always right: customer aggression and emotion regulation of service employees (2004)The Sociology of Emotional Labor (2009)Discipline and Punish: The Birth of the Prison. (1978)Discipline and Punish: The Birth of the Prison. (1996)Talent management strategy of employee engagement in Indian ITES employees: key to retention (2007)1 Constitutional Amendments: “Materializing” Organizational Communication (2009)The Simulation of Smiles (SIMS) model: Embodied simulation and the meaning of facial expression (2010)Communities of Coping: Collective Emotional Labour in Service Work (2003)Satisfaction with HR practices and commitment to the organisation: why one size does not fit all (2005)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Work/Family Border Theory: A New Theory of Work/Family Balance (2000)An Integrative Model Of Organizational Trust (1995)Bowling Alone: America's Declining Social Capital (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)
this work references cited by second hop

References

  • 1985Economic Action and Social Structure: The Problem of Embeddedness28,713 cited
  • 1983The Managed Heart2,165 cited
  • 1967MACROECONOMICS OF UNBALANCED GROWTH: THE ANATOMY OF THE URBAN CRISES1,946 cited
  • 2010The Service Profit Chain1,034 cited
  • 1993The Affective Consequences of Service Work989 cited
  • 2010Winning the Service Game859 cited
  • 1999‘An assembly line in the head’: work and employee relations in the call centre808 cited
  • 2003Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart558 cited
  • 2001Human Resource Management in Service Work461 cited
  • 2004Masculinity at Work446 cited
  • 1998Beyond bureaucracy? Work organization in call centres331 cited
  • 1993ALIENATING AND LIBERATING EMOTIONS AT WORK330 cited
  • 1999Recruitment in small firms194 cited
  • 1995Strategy Through People: Adaptation and Learning in the Small-Medium Enterprise160 cited
  • 1994Employment, the Small Firm and the Labour Market118 cited
  • 2006Human Resource Management110 cited

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