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A categorization scheme for critical success factors of lodging yield management systems

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2011Relationship or revenue: Potential management conflicts between customer relationship management and hotel revenue management68 cited
2004Implementation of yield management practices in service organisations: empirical findings from a major hotel group67 cited
2005A yield management model for five-star hotels: Computerized and non-computerized implementation

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1998Operations management research in the hospitality industry46 cited

1998Research in hospitality systems and technology45 cited

2016Six Sigma critical success factors in Brazilian industry43 cited

2009Revenue management: the impact on business‐to‐business relationships38 cited

2004Critical success factors in UK corporate hotels37 cited

2009Is it worthwhile to be a quality certified hotel? Evidence from Spain32 cited

2020Exploring critical success factors for the implementation of lean manufacturing in machinery and equipment SMEs26 cited

1997A market‐driven approach to business development and service improvement in the hospitality industry26 cited

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