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The Alienated Heart: Hochschild's ‘emotional labour’ thesis and the anticapitalist politics of alienation
16 references·1 citing·30 second hop
The Alienated Heart: Hochschild's ‘emotional labour’ thesis and the anticapitalist politics of alienation (2009)The Alienated Heart: Hochschild's ‘emotio…The Economic and Philosophical Manuscripts of 1844 (1844) (2018)The Economic and Philosophica…FROM THE GERMAN IDEOLOGY (2013)FROM THE GERMAN IDEOLOGYThe Managed Heart (2012)The Managed HeartThe Commercialization of Intimate Life: Notes From Home and Work (2004)The Commercialization of Inti…Emotion Management in the Workplace (2004)Emotion Management in the Wor…Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart (2003)Trolley Dolly or Skilled Emot…The Managed Heart (2003)The Managed HeartThe Labour of Aesthetics and the Aesthetics of Organization (2003)The Labour of Aesthetics and …Commercialization of Intimate Life (2003)Commercialization of Intimate…Emotion, Social Theory, and Social Structure (1998)Emotion, Social Theory, and S…Emotional Labor in Service Roles: The Influence of Identity (1993)Emotional Labor in Service Ro…Care = organisation + physical labour + emotional labour (1992)Care = organisation + physica…Emotional Labour: Skill and Work in the Social Regulation of Feelings (1989)Emotional Labour: Skill and W…Labor and Monopoly Capital (1974)Labor and Monopoly CapitalKarl Marx: Early Writings. (1963)Karl Marx: Early Writings.History and Class Consciousness (1923)History and Class Consciousne…Call centre workers unite! changing forms of organisation and representation in the Portuguese and British Digital Economy (2018)Call centre workers unite! ch…The Presentation of Self in Everyday Life. (1956)Stress, appraisal, and coping (1985)The Dimensions, Antecedents, and Consequences of Emotional Labor (1996)Emotional Labor and Burnout: Comparing Two Perspectives of “People Work” (2002)WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY. (2003)Stress: Appraisal and Coping (2013)Phenomenography ? Describing conceptions of the world around us (1981)The role of stereotyping in system‐justification and the production of false consciousness (1994)The Reification of Absorptive Capacity: A Critical Review and Rejuvenation of the Construct (2006)HIERARCHIES, JOBS, BODIES: (1990)Rethinking authenticity in tourism experience (1999)Boundary-Work and the Demarcation of Science from Non-Science: Strains and Interests in Professional Ideologies of Scientists (1983)Embeddedness and Immigration: Notes on the Social Determinants of Economic Action (1993)Learning by Expanding (2014)Anomie, ego-enhancement and tourism (1977)An Assessment of the Scientific Merits of Action Research (1978)On the meaning of work: A theoretical integration and review (2010)Urban Political Ecology, Justice and the Politics of Scale (2003)From Hegemonic Masculinity to the Hegemony of Men (2004)8 Social Hierarchy: The Self‐Reinforcing Nature of Power and Status (2008)Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations (2000)Sociological Theories of Human Emotions (2006)Collective Emotions in Conflict Situations: Societal Implications (2007)The Foundations of Social Theory (2008)Who's On the Line? Indian Call Center Agents Pose as Americans for U.S.‐Outsourced Firms (2007)Uber's Drivers: Information Asymmetries and Control in Dynamic Work (2015)Symbols, meaning, and action: The past, present, and future of symbolic interactionism (2016)Automotive Emotions (2004)Emerging Theories of Care Work (2005)Moral Views of Market Society (2007)
this work references cited by second hop

References

  • 1974Labor and Monopoly Capital5,498 cited
  • 1993Emotional Labor in Service Roles: The Influence of Identity3,271 cited
  • 2013FROM THE GERMAN IDEOLOGY3,200 cited
  • 2012The Managed Heart3,197 cited
  • 1923History and Class Consciousness2,786 cited
  • 2018The Economic and Philosophical Manuscripts of 1844 (1844)1,432 cited
  • 2003The Managed Heart1,085 cited
  • 2003Commercialization of Intimate Life923 cited
  • 1963Karl Marx: Early Writings.787 cited
  • 1998Emotion, Social Theory, and Social Structure756 cited
  • 1989Emotional Labour: Skill and Work in the Social Regulation of Feelings753 cited
  • 2004The Commercialization of Intimate Life: Notes From Home and Work720 cited
  • 2003The Labour of Aesthetics and the Aesthetics of Organization571 cited
  • 2003Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart558 cited
  • 2004Emotion Management in the Workplace536 cited
  • 1992Care = organisation + physical labour + emotional labour511 cited

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  • 2018Call centre workers unite! changing forms of organisation and representation in the Portuguese and British Digital Economy5 cited