Overcoming knowledge dilemmas: governing the creation, sharing and use of knowledge resources

Abstract

Knowledge governance involves overcoming knowledge dilemmas. These dilemmas result from the public-good characteristics of knowledge: non-rivalry and non-excludability. The aim of this paper is to provide a framework in which a repertoire of governance modes and mechanisms is developed and evaluated according to the public-good characteristics of knowledge resources. Based on the theories of public good, social dilemma and organisation, we derive propositions for effectively governing the creation, sharing and use of knowledge resources. Relying on a case study in the telecommunications industry with data from 42 narrative interviews, we mix theoretical reasoning with qualitative data analysis in order to specify the theoretically derived propositions. Our results show how the two actor-oriented characteristics cognitive proximity and procedural adherence influence the choice of different governance modes.

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