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MANAGING CUSTOMER KNOWLEDGE · Study

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ArticleMANAGING CUSTOMER KNOWLEDGE

Eric L. Lesser2000

Article2000

MANAGING CUSTOMER KNOWLEDGE

Eric L. Lesser · Charles F. Wiecha

82 citations·0/0 files stored·Journal of Business Strategy

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Innovation and Knowledge Management Service and Product Innovation Corporate Governance and Management

Abstract

Becoming “customer‐centric” is easier said than done. But it can be done.

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2005Three‐dozen knowledge‐sharing barriers managers must consider 2002Five Styles of Customer Knowledge Management, and How Smart Companies Use Them To Create Value 2006Knowledge management in the public sector: stakeholder partnerships in the public policy development 2001Rejuvenating corporate intellectual capital by co‐opting customer competence 2002Five styles of Customer Knowledge Management, and how smart companies put them into action 2005Incorporating voice of the consumer: does it really work?2007An Empirical Investigation of the Customer Knowledge Creation Impact on NPD Performance 2012Creating and exploiting market knowledge assets

Details

Year2000

Typearticle

Published2000-06-01

VenueJournal of Business Strategy

ISSN-L0275-6668

Languageen

Citations82

Files0 public / 0

ShelfInnovation and Knowledge Management

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doi10.1108/eb040128

openalex_workW2091165416

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