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Cited by

• 2005Three‐dozen knowledge‐sharing barriers managers must consider1,490 cited
• 2002Five Styles of Customer Knowledge Management, and How Smart Companies Use Them To Create Value625 cited
• 2006Knowledge management in the public sector: stakeholder partnerships in the public policy development315 cited
• 2001Rejuvenating corporate intellectual capital by co‐opting customer competence63 cited
• 2002Five styles of Customer Knowledge Management, and how smart companies put them into action41 cited
• 2005Incorporating voice of the consumer: does it really work?37 cited
• 2007An Empirical Investigation of the Customer Knowledge Creation Impact on NPD Performance34 cited
• 2012Creating and exploiting market knowledge assets27 cited
• 2011Managing customer information and knowledge with social media in business-to-business companies26 cited
• 2011Patterns of gaining and sharing of knowledge about customers: a study of an Express Parcel Delivery Company24 cited
• 2007Unearthing key drivers of knowledge leakage24 cited
• 2010THE EFFECTS OF LEADERSHIP STYLES ON KNOWLEDGE-BASED CUSTOMER RELATIONSHIP MANAGEMENT IMPLEMENTATION23 cited
• 2005Learning from members : tools for strategic positioning and service innovation in trade unions11 cited