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Consumer satisfaction and loyalty: Two main consequences of retailer personality · Study

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ArticleConsumer satisfaction and loyalty: Two main consequences of retailer personality

Cindy Lombart2012

Article2012

Consumer satisfaction and loyalty: Two main consequences of retailer personality

Cindy Lombart · Didier Louis

80 citations·0/0 files stored·Journal of Retailing and Consumer Services

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Consumer Retail Behavior Studies Customer Service Quality and Loyalty Consumer Behavior in Brand Consumption and Identification

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1979A Paradigm for Developing Better Measures of Marketing Constructs 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1996The Behavioral Consequences of Service Quality 1999The Big Five Trait taxonomy: History, measurement, and theoretical perspectives.1998Consumers and Their Brands: Developing Relationship Theory in Consumer Research 1997Dimensions of Brand Personality

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2020Brand Commitment Role in the Relationship between Brand Loyalty and Brand Satisfaction: Phone Industry in Malaysia 2018Retailers’ communication on ugly fruits and vegetables: What are consumers’ perceptions?2021“Not tested on animals”: how consumers react to cruelty-free cosmetics proposed by manufacturers and retailers?2019Assessing the role of product category involvement and relationship proneness in the satisfaction–loyalty link in retailing 2022

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Details

Year2012

Typearticle

Published2012-09-02

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations80

Files0 public / 0

ShelfConsumer Retail Behavior Studies

Identifiers

doi10.1016/j.jretconser.2012.08.007

openalex_workW2091237604

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Clean labeling: Is it about the presence of benefits or the absence of detriments? Consumer response to personal care claims

2022CSR orientation and firm performance in the Middle Eastern and African B2B markets: The role of customer satisfaction and customer loyalty

2015Sources of retailer personality: Private brand perceptions

2019“How does customer perception of salespeople influence the relationship? A study in an emerging economy”