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Consumer satisfaction and loyalty: Two main consequences of retailer personality

16 references·16 citing·43 second hopsampled

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References

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2004

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Measuring Attitude toward the Brand and Purchase Intentions

1,807 cited

1973Brand Loyalty Vs. Repeat Purchasing Behavior1,369 cited

Cited by

2020Brand Commitment Role in the Relationship between Brand Loyalty and Brand Satisfaction: Phone Industry in Malaysia80 cited
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2019Assessing the role of product category involvement and relationship proneness in the satisfaction–loyalty link in retailing51 cited
2022Clean labeling: Is it about the presence of benefits or the absence of detriments? Consumer response to personal care claims44 cited
2022CSR orientation and firm performance in the Middle Eastern and African B2B markets: The role of customer satisfaction and customer loyalty42 cited
2015Sources of retailer personality: Private brand perceptions41 cited
2019“How does customer perception of salespeople influence the relationship? A study in an emerging economy”40 cited
2020The Effect of Service Quality and Product Diversity on Customer Loyalty: The Role of Customer Satisfaction and Word of Mouth36 cited
2021From satisfaction to loyalty: the role of emotional structures in the process of transition from satisfaction to loyalty35 cited
2014Store personality and consumer store choice behaviour: an empirical examination23 cited
2016Impact de la proximité perçue d’un magasin sur la fidélité des clients : le cas des magasins d’enseignes alimentaires de proximité21 cited
2020Mitigating Demand Risk of Durable Goods in Online Retailing20 cited
2021Smartphone use during shopping and store loyalty: the role of social influence19 cited
2014An Analysis of Perceived Usability, Perceived Interactivity and Website Personality and their effects on Consumer Satisfaction18 cited
2017The impact of consumer local engagement on local store patronage and customer satisfaction14 cited