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Eleven years of scholarly research in the Journal of Services Marketing
16 references·1 citing·53 second hop
Eleven years of scholarly research in the Journal of Services Marketing (2011)Eleven years of scholarly research in the…Customer Equity Drivers and Future Sales (2008)Customer Equity Drivers and F…The structure and evolution of the strategic management field: A content analysis of 26 years of strategic management research (2007)The structure and evolution o…Knowledge sharing in integrated product development (2004)Knowledge sharing in integrat…The Structural Influence of Marketing Journals: A Citation Analysis of the Discipline and its Subareas over Time (2003)The Structural Influence of M…Return on Marketing: Using Customer Equity to Focus Marketing Strategy (2003)Return on Marketing: Using Cu…Disciplinary Impact of Advertising Scholars: Temporal Comparisons of Influential Authors, Works and Research Networks (1998)Disciplinary Impact of Advert…Demand elasticities in international marketing (1996)Demand elasticities in intern…Organizational Analysis in North America and Europe: A Comparison of Co-citation Networks (1995)Organizational Analysis in No…The Development and Emergence of Services Marketing Thought (1994)The Development and Emergence…Handbook of Qualitative Research (1994)Handbook of Qualitative Resea…An Analysis of Twenty-Five Years of Research in the Journal of International Business Studies (1994)An Analysis of Twenty-Five Ye…Tracking the evolution of the services marketing literature (1993)Tracking the evolution of the…Content-Analysis Research: An Examination of Applications with Directives for Improving Research Reliability and Objectivity (1991)Content-Analysis Research: An…Assessing the Influence of Journal of Consumer Research: A Citation Analysis (1991)Assessing the Influence of Jo…Trends in Advertising Research: A Look at the Content of Marketing-Oriented Journals from 1976 to 1985 (1988)Trends in Advertising Researc…Content Analysis in Consumer Research (1977)Content Analysis in Consumer …Editorial: Embracing the future of services marketing (2024)Editorial: Embracing the futu…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customer satisfaction with services: putting perceived value into the equation (2000)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Common method biases in behavioral research: A critical review of the literature and recommended remedies. 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References

  • 1994Handbook of Qualitative Research26,587 cited
  • 1977Content Analysis in Consumer Research2,310 cited
  • 2003Return on Marketing: Using Customer Equity to Focus Marketing Strategy2,149 cited
  • 1991Content-Analysis Research: An Examination of Applications with Directives for Improving Research Reliability and Objectivity1,523 cited
  • 1993Tracking the evolution of the services marketing literature977 cited
  • 2007The structure and evolution of the strategic management field: A content analysis of 26 years of strategic management research611 cited
  • 2003The Structural Influence of Marketing Journals: A Citation Analysis of the Discipline and its Subareas over Time505 cited
  • 2008Customer Equity Drivers and Future Sales441 cited
  • 1994The Development and Emergence of Services Marketing Thought281 cited
  • 1995Organizational Analysis in North America and Europe: A Comparison of Co-citation Networks260 cited
  • 1994An Analysis of Twenty-Five Years of Research in the Journal of International Business Studies194 cited
  • 2004Knowledge sharing in integrated product development173 cited
  • 1998Disciplinary Impact of Advertising Scholars: Temporal Comparisons of Influential Authors, Works and Research Networks173 cited
  • 1991Assessing the Influence of Journal of Consumer Research: A Citation Analysis

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154 cited
  • 1988Trends in Advertising Research: A Look at the Content of Marketing-Oriented Journals from 1976 to 1985139 cited
  • 1996Demand elasticities in international marketing120 cited
  • Cited by

    • 2024Editorial: Embracing the future of services marketing9 cited