References

• 1982Out of the Crisis7,278 cited
• 1932Economic Control of Quality of Manufactured Product.3,069 cited
• 2000Patterns of democracy: government forms and performance in thirty-six countries2,990 cited
• 1989Benchmarking: the search for industry best practices that lead to superior performance1,645 cited
• 2003Why Measure Performance? Different Purposes Require Different Measures1,401 cited
• 1932Economic control of quality of manufactured product1,245 cited
• 1996League Tables and Their Limitations: Statistical Issues in Comparisons of Institutional Performance1,068 cited
• 2000An institutional perspective on performance measurement and management in the ‘new public sector’907 cited
• 1997Crossroads—Organizational Performance as a Dependent Variable825 cited
• 2002The Performance Paradox in the Public Sector726 cited
• 1999Regulation Inside Government657 cited
• 1987Accountabilities: Five Public Services622 cited
• 1999Regulation Inside Government: Waste-Watchers, Quality Police, and Sleaze-Busters327 cited
• 2007Public Service Management by Numbers: Why Does it Vary? Where Has it Come From? What Are the Gaps and the Puzzles?260 cited
• 2004Controlling Modern Government