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Development of an integrated model of customer satisfaction with online shopping
16 references·1 citing·46 second hop
Development of an integrated model of customer satisfaction with online shopping (2006)Development of an integrated model of cus…A Theoretical Integration of User Satisfaction and Technology Acceptance (2005)A Theoretical Integration of …The impact of the online and offline features on the user acceptance of Internet shopping malls (2004)The impact of the online and …Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider (2003)Determinants of Online Channe…Consumers’ perceived risk: sources versus consequences (2003)Consumers’ perceived risk: so…An empirical study on predicting user acceptance of e-shopping on the Web (2003)An empirical study on predict…The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)The Measurement of Web-Custom…Internet-based e-banking and consumer attitudes: an empirical study (2002)Internet-based e-banking and …Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics (2002)Antecedents of B2C Channel Sa…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…Consumer Decision Making in Online Shopping Environments: The Effects of Interactive Decision Aids (2000)Consumer Decision Making in O…Consumer perceived risk: conceptualisations and models (1999)Consumer perceived risk: conc…Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach (1989)Consumer Perceptions of Inter…The Cost of Thinking (1980)The Cost of ThinkingThe Economics of Information (1976)The Economics of InformationThe Role of Risk in Consumer Behavior (1974)The Role of Risk in Consumer …The Economics of Information (1961)The Economics of InformationUnderstanding multicultural differences in online satisfaction (2007)Understanding multicultural d…On the Evaluation of Structural Equation Models (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Validation Guidelines for IS Positivist Research (2004)Understanding e-learning continuance intention: An extension of the Technology Acceptance Model (2006)Understanding consumer acceptance of mobile payment services: An empirical analysis (2009)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Behavioral Consequences of Service Quality (1996)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Qualitative Data Analysis (2008)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Brand trust in the context of consumer loyalty (2001)Consumer patronage and risk perceptions in Internet shopping (2003)A BEHAVIORAL MODEL OF RATIONAL CHOICE (1955)Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)The influence of online product recommendations on consumers’ online choices (2004)Digital marketing: A framework, review and research agenda (2016)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)The impact of cognitive absorption on perceived usefulness and perceived ease of use in on-line learning: an extension of the technology acceptance model (2004)The impact of Web quality and playfulness on user acceptance of online retailing (2007)Impact of Technostress on End-User Satisfaction and Performance (2010)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Principles and Practice of Structural Equation Modeling (1998)Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 (2004)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)Measuring information systems success: models, dimensions, measures, and interrelationships (2008)User Acceptance of Information Technology: Toward A Unified View1 (2003)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Technology acceptance model: a literature review from 1986 to 2013 (2014)An Investigation into the Determinants of Customer Satisfaction (1982)Models of Consumer Satisfaction Formation: An Extension (1988)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Signaling in Retrospect and the Informational Structure of Markets (2002)Neoliberalism, higher education and the knowledge economy: from the free market to knowledge capitalism (2005)The Categorical Imperative: Securities Analysts and the Illegitimacy Discount (1999)The Contributions of the Economics of Information to Twentieth Century Economics (2000)What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com1 (2010)
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References

  • 1961The Economics of Information5,253 cited
  • 1976The Economics of Information3,287 cited
  • 2005A Theoretical Integration of User Satisfaction and Technology Acceptance2,834 cited
  • 1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited
  • 2000E-satisfaction: an initial examination2,007 cited
  • 2002The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach1,986 cited
  • 2000Consumer Decision Making in Online Shopping Environments: The Effects of Interactive Decision Aids1,730 cited
  • 1999Consumer perceived risk: conceptualisations and models1,582 cited
  • 2002Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics1,205 cited
  • 2002Internet-based e-banking and consumer attitudes: an empirical study1,035 cited
  • 1980The Cost of Thinking945 cited
  • 1974The Role of Risk in Consumer Behavior811 cited
  • 2003Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider782 cited
  • 2003An empirical study on predicting user acceptance of e-shopping on the Web722 cited
  • 2004The impact of the online and offline features on the user acceptance of Internet shopping malls

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597 cited
  • 2003Consumers’ perceived risk: sources versus consequences586 cited
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    • 2007Understanding multicultural differences in online satisfaction10 cited