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Exploring public bus service quality in South Africa: A structural equation modelling approach
16 references·2 citing·40 second hop
Exploring public bus service quality in South Africa: A structural equation modelling approach (2014)Exploring public bus service quality in S…Comparison of Commuters' Satisfaction and Preferences with Public Transport: A Case of Wagon Service in Lahore (2013)Comparison of Commuters' Sati…Urban Bus Services in Developing Countries and Countries in Transition: A Framework for Regulatory and Institutional Developments (2011)Urban Bus Services in Develop…Measuring Commuters’ Perception on Service Quality Using SERVQUAL in Public Transportation (2011)Measuring Commuters’ Percepti…The Structure of Users' Satisfaction on Urban Public Transport Service in Developing Country: the Case of Nairobi (2009)The Structure of Users' Satis…Customer Satisfaction in Public Bus Transport : A study of travelers' perception in Indonesia (2009)Customer Satisfaction in Publ…Valuing Transit Service Quality Improvements (2008)Valuing Transit Service Quali…A Service Quality experimental measure for public transport (2006)A Service Quality experimenta…The Crisis of Public Transport in India: Overwhelming Needs but Limited Resources (2004)The Crisis of Public Transpor…A SERVQUAL and QFD approach to total quality education (2004)A SERVQUAL and QFD approach t…Service quality––developing a service quality index in the provision of commercial bus contracts (2003)Service quality––developing a…Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)Structural equation modeling …USING QUALITY TO PREDICT DEMAND FOR SPECIAL TRANSPORTATION (1986)USING QUALITY TO PREDICT DEMA…Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Servqual : a multiple-item sc…Business research methods (1976)Business research methodsMarketing Research (1970)Marketing ResearchConstruct validity in psychological tests. 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References

  • 2000Structural equation modeling with AMOS: basic concepts, applications, and programming17,968 cited
  • 1955Construct validity in psychological tests.11,186 cited
  • 1976Business research methods4,277 cited
  • 1970Marketing Research3,552 cited
  • 1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
  • 2003Service quality––developing a service quality index in the provision of commercial bus contracts450 cited
  • 2008Valuing Transit Service Quality Improvements264 cited
  • 2004A SERVQUAL and QFD approach to total quality education255 cited
  • 2011Measuring Commuters’ Perception on Service Quality Using SERVQUAL in Public Transportation144 cited
  • 2004The Crisis of Public Transport in India: Overwhelming Needs but Limited Resources119 cited
  • 2009The Structure of Users' Satisfaction on Urban Public Transport Service in Developing Country: the Case of Nairobi51 cited
  • 2006A Service Quality experimental measure for public transport42 cited
  • 2011Urban Bus Services in Developing Countries and Countries in Transition: A Framework for Regulatory and Institutional Developments37 cited
  • 2009Customer Satisfaction in Public Bus Transport : A study of travelers' perception in Indonesia31 cited

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2013
Comparison of Commuters' Satisfaction and Preferences with Public Transport: A Case of Wagon Service in Lahore
24 cited
  • 1986USING QUALITY TO PREDICT DEMAND FOR SPECIAL TRANSPORTATION23 cited
  • Cited by

    • 2020Evaluating the Service Quality of the First Bus Rapid Transit Corridor in Hanoi City and Policy Implications14 cited
    • 2020Redesigning the interiors of public buses in Dhaka city: Exploring the gender-based perceptions and preferences of young public bus users10 cited