Article1989

What do we really know about EAPs?

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Human Resource Development and Performance Evaluation Human Resource and Talent Management Workplace Health and Well-being

Abstract

Abstract The time has come to make a comprehensive, critical assessment of the increasingly popular EAPs. To date, with very few exceptions, only glowing reports in the literature are available. This EAP literature is reinterpreted and methodological flaws are identified in analyzing usage patterns, legal issues, success rates, and cost‐benefit calculations. The real and potential weaknesses and limitations need to be recognized in order to make EAPs more effective for the 1990s.

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