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Robert Waldersee · Study
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Author
Robert Waldersee
8 works
· latest 2004
· 3 institutions
cluster: provisional
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Citations
722
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Most cited in this library
ESPOUSED VALUES AND ORGANIZATIONAL CHANGE THEMES.
1995 · 337 citations
The sacrificial HR strategy in call centers
2000 · 196 citations
The impact of positive and corrective feedback on customer service performance
1994 · 86 citations
Implementing change: matching implementation methods and change type
2004 · 37 citations
Shared leadership in the implementation of re‐orientations
2002 · 36 citations
Works
8 shown
Implementing change: matching implementation methods and change type
Leadership & Organization Development Journal
·
2004
·
2 authors
37
citations
Determinants of Escalating Commitment: The Importance of Disposition Factors?
·
2004
·
2 authors
0
citations
Shared leadership in the implementation of re‐orientations
Leadership & Organization Development Journal
·
2002
·
2 authors
36
citations
The sacrificial HR strategy in call centers
International Journal of Service Industry Management
·
2000
·
3 authors
196
citations
The Art of Service v The Science of Measurement: Measuring and Managing Service Delivery
Australian Journal of Public Administration
·
1999
·
1 author
8
citations
ESPOUSED VALUES AND ORGANIZATIONAL CHANGE THEMES.
Academy of Management Journal
·
1995
·
2 authors
337
citations
The impact of positive and corrective feedback on customer service performance
Journal of Organizational Behavior
·
1994
·
2 authors
86
citations
What do we really know about EAPs?
Human Resource Management
·
1989
·
2 authors
22
citations