Developing an instrument for measuring Six Sigma implementation

Erick C. Jones · Mahour Mellat Parast · Stephanie Adams

14 citations0/0 files storedInternational Journal of Services and Operations Management

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Quality and Supply Management Management and Optimization Techniques Management Systems and Quality Improvement

Abstract

The purpose of this paper is to develop an instrument for measuring Six Sigma implementation. We develop eight constructs for measuring Six Sigma implementation utilising the PDCA cycle (plan-do-check-act). The instrument captures different aspects of Six Sigma implementation in organisations such as the role of black belts, financial responsibility and executive support. In addition, we show that there is significant difference in Six Sigma implementation among organisations, where those employing PDCA cycle for their Six Sigma initiatives achieve higher level of performance. We believe the proposed instrument can be used for measuring Six Sigma implementation in organisations. Implications for managers and future research have been provided.

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References

2011Reliability and Validity Assessment 2003Starting at the Beginning: An Introduction to Coefficient Alpha and Internal Consistency 2007Six Sigma: Definition and underlying theory⋆2014The Six Sigma Handbook: A Complete Guide for Green Belts, Black Belts, and Managers at All Levels 2006Method and context perspectives on learning and knowledge creation in quality management 2008In pursuit of implementation patterns: the context of Lean and Six Sigma 2000THE EVOLUTION OF SIX SIGMA 2007Method and Psychological Effects on Learning Behaviors and Knowledge Creation in Quality Improvement Projects

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2014A proposed audit pattern for the shop-floor processes in TQM, Lean Six Sigma and ISO 9001 environments 2023Leadership style as an antecedent to effective Six Sigma implementation

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