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Some Reflections on Explanation in Negative Messages
11 references·1 citing·35 second hop
Some Reflections on Explanation in Negative Messages (2001)Some Reflections on Explanation in Negati…Dictionary of business terms (2008)Dictionary of business termsNegative Messages as Strategic Communication: A Case Study of a New Zealand Company's Annual Executive Letter (1999)Negative Messages as Strategi…Factors in Reader Responses to Negative Letters (1999)Factors in Reader Responses t…Business Communication: Process and Product (1993)Business Communication: Proce…Principles of Business Communication (1990)Principles of Business Commun…Explanations in Negative Messages: More Insights from Speech Act Theory (1990)Explanations in Negative Mess…Politeness (1987)PolitenessPoliteness : Some Universals in Language Usage (1987)Politeness : Some Universals …Business communication : from process to product (1987)Business communication : from…Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study (1983)Negative Word-of-Mouth by Dis…The Annual Meeting of the American Psychological Association (1936)The Annual Meeting of the Ame…Explanations First: A Case for Presenting Explanations Before the Decision in Dutch Bad-News Messages (2010)Explanations First: A Case fo…Brand Loyalty: Measurement and Management (1978)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective (1991)Using Online Conversations to Study Word-of-Mouth Communication (2004)Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites (2011)Advances in Consumer Research (2025)A Theory of Psychological Reactance (1968)College sophomores in the laboratory: Influences of a narrow data base on social psychology's view of human nature. (1986)The "Science of the Sophomore" Revisited: From Conjecture to Empiricism (1986)Softening the Blow of Social Exclusion: The Responsive Theory of Social Exclusion (2016)Is Bad News Difficult to Read? A Readability Analysis of Differently Connoted Passages in the Annual Reports of the 30 DAX Companies (2019)How To Do Things With Words (1975)Therapeutic discourse: Psychotherapy as conversation. By William Labov and David Fanshel. New York: Academic Press, 1977. Pp. x, 392. $17.75. (1981)Rereading Bad News: Compliance-Gaining Features in Management Memos (1994)The Sociolinguistic Basis of Managing Rapport When Overcoming Buying Objections (2005)Fiqh Issues in Short Selling as Implemented in the Islamic Capital Market in Malaysia (2008)Linguistic Borrowing in the English Language of Economics (2009)Comparing mission statements of social enterprises and corporate enterprises in the new and renewable energy sector of India: a computer aided content analysis study (2017)Interactivity/Community Process Model for the Online Education Environment (2010)Designing email tasks for the Business English classroom: Implications from a study of Hong Kong’s key industries (2012)Positive Organizational Behavior (2012)Principles of Critical Discourse Analysis (1993)Tit for Tat? The Spiraling Effect of Incivility in the Workplace (1999)Construal-level theory of psychological distance. (2010)Stages of Ethnic Identity Development in Minority Group Adolescents (1989)Internet Addiction (2004)School Climate Predictors of School Disorder: Results from a National Study of Delinquency Prevention in Schools (2005)Power, approach, and inhibition. (2003)Critical Discourse Analysis (2015)From Text to Context: An Open Systems Approach to Research in Written Business Communication (1998)Increasing Worker Outcomes by Improving Leader Follower Relations (1998)The Effect of High-Impact Writing on Decision Making Within a Public Sector Bureaucracy (1998)Promoting Innovation in the Workplace: The Internal Proposal (2002)Coaching as an Innovative Method of Developing Business Communication Culture (2021)Developing Digital Communication Competency in the Business Classroom (2022)
this work references cited by second hop

References

  • 1987Politeness : Some Universals in Language Usage11,919 cited
  • 1987Politeness10,531 cited
  • 1983Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study1,808 cited
  • 1936The Annual Meeting of the American Psychological Association569 cited
  • 1993Business Communication: Process and Product146 cited
  • 1990Explanations in Negative Messages: More Insights from Speech Act Theory55 cited
  • 2008Dictionary of business terms54 cited
  • 1999Factors in Reader Responses to Negative Letters41 cited
  • 1990Principles of Business Communication39 cited
  • 1987Business communication : from process to product34 cited
  • 1999Negative Messages as Strategic Communication: A Case Study of a New Zealand Company's Annual Executive Letter19 cited

Cited by

  • 2010Explanations First: A Case for Presenting Explanations Before the Decision in Dutch Bad-News Messages21 cited

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