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Bridging the Gap between Agencies and Citizens
8 references·1 citing·33 second hop
Bridging the Gap between Agencies and Citizens (2008)Bridging the Gap between Agencies and Cit…Performance Measurement: Getting Results (2007)Performance Measurement: Gett…Performance Measurement Versus City Service Satisfaction: Intra‐City Variations in Quality?* (2005)Performance Measurement Versu…Performance Measurement: Getting Results (2002)Performance Measurement: Gett…Governance and Performance: New Perspectives (2000)Governance and Performance: N…Accountability and radical change in public organizations (1999)Accountability and radical ch…Benchmarking for Best Practices in the Public Sector: Achieving Performance Breakthroughs in Federal, State, and Local Agencies (1996)Benchmarking for Best Practic…State Agencies' Experience with Strategic Planning: Findings from a National Survey (1995)State Agencies' Experience wi…QUALITY AND PUBLIC SERVICES (1991)QUALITY AND PUBLIC SERVICESDevelopment of Standard Performance Measures for Transportation Demand Management Programs (2012)Development of Standard Perfo…Measuring Performance in Public and Nonprofit Organizations (2003)Public Management Reform: A Comparative Analysis (2004)Models of Performance-Measurement Use in Local Governments: Understanding Budgeting, Communication, and Lasting Effects (2005)Monitoring and Evaluation in Conservation: a Review of Trends and Approaches (2005)The New Economics of Organization (1984)Top-Down and Bottom-Up Approaches to Implementation Research: a Critical Analysis and Suggested Synthesis (1986)Synthesizing the Implementation Literature: The Ambiguity-Conflict Model of Policy Implementation (1995)No Longer Unmeasurable? A Multidimensional Integrated Model of Nonprofit Organizational Effectiveness (2004)Putting the Resource‐Based View of Strategy and Distinctive Competencies to Work in Public Organizations (2007)Advancing nonprofit organizational effectiveness research and theory: Nine theses (2008)A Theory of the Allocation of Time (1965)A New Approach to Consumer Theory (1966)A New Approach to Consumer Theory (1976)Competitive Tendering and Contracting in the Public Sector: A Survey (1994)The Determinants of Price and Quality in Competitively Tendered Contracts (1995)SCALE, PERFORMANCE AND THE NEW PUBLIC MANAGEMENT: AN EMPIRICAL ANALYSIS OF LOCAL AUTHORITY SERVICES (1996)Using Multiple Assessment Levels for Evaluating Transportation Demand Management Projects: Monitoring and Evaluation Toolkit (2004)Transportation Demand Management Benchmark (2009)Political Participation: How and Why Do People Get Involved in Politics? (1966)Coproduction: Citizen Participation in Service Delivery (1980)City Limits (1981)Did the Big Stick Work? An Empirical Assessment of Scale Economies and the Queensland Forced Amalgamation Program (2014)NYC 311 (2015)The impact of airline service quality on passengers’ behavioral intentions using passenger satisfaction as a mediator (2020)Participative Management and Job Satisfaction: Lessons for Management Leadership (2002)Strategic Management Research in the Public Sector: A Review, Synthesis, and Future Directions (2010)The Future of Public and Nonprofit Strategic Planning in the United States (2010)Preventing corruption: Public procurement (2009)Drivers of Performance Information Use: Systematic Literature Review and Directions for Future Research (2015)Systematic Case Review Data and Child Protective Services Outcomes (2007)Doing Things Right: Effectiveness in Local Nonprofit Organizations, A Panel Study (2004)Missing persons in Australia (2008)Does E‐Government Measure Up to E‐Business? Comparing End User Perceptions of U.S. Federal Government and E‐Business Web Sites (2009)
this work references cited by second hop

References

  • 2007Performance Measurement: Getting Results487 cited
  • 2002Performance Measurement: Getting Results329 cited
  • 2000Governance and Performance: New Perspectives277 cited
  • 1995State Agencies' Experience with Strategic Planning: Findings from a National Survey208 cited
  • 1991QUALITY AND PUBLIC SERVICES110 cited
  • 2005Performance Measurement Versus City Service Satisfaction: Intra‐City Variations in Quality?*52 cited
  • 1996Benchmarking for Best Practices in the Public Sector: Achieving Performance Breakthroughs in Federal, State, and Local Agencies44 cited
  • 1999Accountability and radical change in public organizations12 cited

Cited by

  • 2012Development of Standard Performance Measures for Transportation Demand Management Programs5 cited

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