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A study of service quality in rural ICT renters of Iran by SERVQUAL · Study

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ArticleA study of service quality in rural ICT renters of Iran by SERVQUAL

Soudabe Saraei2012

Article2012

A study of service quality in rural ICT renters of Iran by SERVQUAL

Soudabe Saraei · Amir Mozafar Amini

32 citations·0/0 files stored·Telecommunications Policy

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Customer Service Quality and Loyalty ICT Impact and Policies Healthcare Quality and Satisfaction

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1992Measuring Service Quality: A Reexamination and Extension 1984A Service Quality Model and its Marketing Implications 1992An empirical assessment of the SERVQUAL scale 1995Service Quality: A Measure of Information Systems Effectiveness 1996SERVQUAL: review, critique, research agenda 1993Expectations, Performance Evaluation, and Consumers' Perceptions of Quality

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Year2012

Typearticle

Published2012-05-02

VenueTelecommunications Policy

ISSN-L0308-5961

Languageen

Citations32

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/j.telpol.2012.03.002

openalex_workW2097751641

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