SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
An Analysis of Policy Satisfaction Using the Expectancy Disconfirmation Model*
16 references·0 citing·47 second hop
An Analysis of Policy Satisfaction Using the Expectancy Disconfirmation Model* (2010)An Analysis of Policy Satisfaction Using …Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…How to identify trust and reciprocity (2003)How to identify trust and rec…Giving According to GARP: An Experimental Test of the Consistency of Preferences for Altruism (2002)Giving According to GARP: An …Familiarity, Confidence, Trust: Problems and Alternatives (2000)Familiarity, Confidence, Trus…TRUST AND DISTRUST IN ORGANIZATIONS: Emerging Perspectives, Enduring Questions (1999)TRUST AND DISTRUST IN ORGANIZ…Trust and Breach of the Psychological Contract (1996)Trust and Breach of the Psych…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Impure Altruism and Donations to Public Goods: A Theory of Warm-Glow Giving (1990)Impure Altruism and Donations…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Communication and Control Processes in the Delivery of Service Quality (1988)Communication and Control Pro…Trust as a Social Reality (1985)Trust as a Social RealityThe Logic and Limits of Trust (1983)The Logic and Limits of TrustSocial Judgment: Assimilation and Contrast Effects in Communication and Attitude Change (1981)Social Judgment: Assimilation…Judgment under Uncertainty: Heuristics and Biases (1975)Judgment under Uncertainty: H…Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance (1973)Consumer Dissatisfaction: The…Understanding Public Policy (1972)Understanding Public PolicySubjective probability: A judgment of representativeness (1972)Availability: A heuristic for judging frequency and probability (1973)On the psychology of prediction. (1973)The Framing of Decisions and the Psychology of Choice (1981)Prospect theory: An analysis of decision under risk (1988)Advances in prospect theory: Cumulative representation of uncertainty (1992)Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)Coefficient Alpha and the Internal Structure of Tests (1951)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)The Commitment-Trust Theory of Relationship Marketing (1994)Measuring Service Quality: A Reexamination and Extension (1992)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)The Presentation of Self in Everyday Life. (1956)Generalized expectancies for internal versus external control of reinforcement. (1966)Not So Different After All: A Cross-Discipline View Of Trust (1998)Trust and TAM in Online Shopping: An Integrated Model1 (2003)The Presentation of Self in Everyday Life (2023)The Logic of Collective Action. (1966)Rational Fools: A Critique of the Behavioral Foundations of Economic Theory (1977)Giving with Impure Altruism: Applications to Charity and Ricardian Equivalence (1989)Cooperation and Punishment in Public Goods Experiments (2000)The Role of Social Capital in Financial Development (2004)Corporate Social Responsibility as a Conflict Between Shareholders (2010)Telling more than we can know: Verbal reports on mental processes. (1977)An Integrative Model Of Organizational Trust (1995)Initial Trust Formation in New Organizational Relationships (1998)Psychological Safety and Learning Behavior in Work Teams (1999)Trust in leadership: Meta-analytic findings and implications for research and practice. (2002)Exchange and Power in Social Life (2017)A Note on the Pure Theory of Consumer's Behaviour (1938)Microeconomic Analysis. (1968)Fairness in Simple Bargaining Experiments (1994)The nature of human altruism (2003)“Economic man” in cross-cultural perspective: Behavioral experiments in 15 small-scale societies (2005)Deception: The Role of Consequences (2005)Economic Action and Social Structure: The Problem of Embeddedness (1985)Foundations of social theory (1990)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)
this work references cited by second hop

References

  • 1975Judgment under Uncertainty: Heuristics and Biases22,647 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,044 cited
  • 1990Impure Altruism and Donations to Public Goods: A Theory of Warm-Glow Giving5,945 cited
  • 1985Trust as a Social Reality4,175 cited
  • 1999TRUST AND DISTRUST IN ORGANIZATIONS: Emerging Perspectives, Enduring Questions3,265 cited
  • 1996Trust and Breach of the Psychological Contract3,028 cited
  • 1988Communication and Control Processes in the Delivery of Service Quality2,051 cited
  • 2002Giving According to GARP: An Experimental Test of the Consistency of Preferences for Altruism1,939 cited
  • 1981Social Judgment: Assimilation and Contrast Effects in Communication and Attitude Change1,843 cited
  • 1983The Logic and Limits of Trust1,809 cited
  • 1972Understanding Public Policy1,780 cited
  • 2000Familiarity, Confidence, Trust: Problems and Alternatives1,736 cited
  • 1973Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,075 cited
  • 2003How to identify trust and reciprocity1,041 cited
  • Cited by

    No citing works inside the corpus for this window.