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ArticleResearch issues for employee empowerment in hospitality organisations

Conrad Lashley1996

Article1996

Research issues for employee empowerment in hospitality organisations

47 citations·0/0 files stored·International Journal of Hospitality Management

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Management and Organizational Practices Employee Performance and Management Job Satisfaction and Organizational Behavior

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References

1988The Empowerment Process: Integrating Theory and Practice 1990Cognitive Elements of Empowerment: An "Interpretive" Model of Intrinsic Task Motivation 1990Cognitive Elements of Empowerment: An “Interpretive” Model of Intrinsic Task Motivation 1992The empowerment of service workers: what, why, how, and when.1980The Marketing of Services 1994Empowerment in the Hospitality Industry: an Exploration of Antecedents and Outcomes 1991NEW DEVELOPMENTS IN EMPLOYEE INVOLVEMENT 1991‘Them and Us’: Social Psychology and ‘The New Industrial Relations’

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2015Revisiting the impact of perceived empowerment on job performance: Results from front-line employees 1997A market‐driven approach to business development and service improvement in the hospitality industry 2020IMPACT OF PSYCHOLOGICAL EMPOWERMENT ON THE PERFORMANCE OF EMPLOYEES IN THE FOUR- AND FIVE-STAR HOTEL SECTOR IN THE DEAD SEA–JORDAN TOURIST AREA

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1995Empowerment through delayeringarticle · 10 shared references 1999Employee empowerment in services: a framework for analysisarticle · 7 shared references 2000Empowerment through involvement: a case study of TGI Fridays restaurantsarticle · 6 shared references 2011Linking leadership empowerment behaviour to employee attitudes and behavioural intentionsarticle · 5 shared references 2010Empowerment in hospitality organizations: Customer orientation and organizational supportarticle · 5 shared references 2017Assessing the effectiveness of empowerment on service quality: A multi-level study of Chinese tourism firmsarticle · 5 shared references

Details

Year1996

Typearticle

Published1996-12-01

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations47

Files0 public / 0

ShelfManagement and Organizational Practices

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doi10.1016/s0278-4319(96)00025-4

openalex_workW2102458780

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