References

• 1988The Empowerment Process: Integrating Theory and Practice4,310 cited
• 1990Cognitive Elements of Empowerment: An "Interpretive" Model of Intrinsic Task Motivation3,161 cited
• 1990Cognitive Elements of Empowerment: An “Interpretive” Model of Intrinsic Task Motivation1,460 cited
• 1992The empowerment of service workers: what, why, how, and when.1,243 cited
• 1980The Marketing of Services363 cited
• 1994Empowerment in the Hospitality Industry: an Exploration of Antecedents and Outcomes209 cited
• 1991NEW DEVELOPMENTS IN EMPLOYEE INVOLVEMENT194 cited
• 1991‘Them and Us’: Social Psychology and ‘The New Industrial Relations’155 cited
• 1995Towards an understanding of employee empowerment in hospitality services147 cited
• 1995Empowering people at work116 cited
• 1993Applying Herzberg’s Hygiene Factors to the Changing Accommodation Environment75 cited
• 1995Empowering service workers at Harvester Restaurants57 cited
• 1991Participative Management: Implementing Empowerment57 cited
• 1993The impact of employee involvement on organisational commitment and ‘them and us’ attitudes55 cited
• 1997International Hospitality Management: Corporate Strategy in Practice