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Determining Optimal CRM Implementation Strategies
16 references·1 citing·42 second hop
Determining Optimal CRM Implementation Strategies (2010)Determining Optimal CRM Implementation St…Customer Metrics and Their Impact on Financial Performance (2006)Customer Metrics and Their Im…Competing on analytics. (2006)Competing on analytics.The Role of Relational Information Processes and Technology Use in Customer Relationship Management (2005)The Role of Relational Inform…A Strategic Framework for Customer Relationship Management (2005)A Strategic Framework for Cus…Review: Information Technology and Organizational Performance: An Integrative Model of IT Business Value1 (2004)Review: Information Technolog…Performance Impacts of Information Technology: Is Actual Usage the Missing Link? (2003)Performance Impacts of Inform…Management information systems: managing the digital firm (2003)Management information system…Investment in Enterprise Resource Planning: Business Impact and Productivity Measures (2002)Investment in Enterprise Reso…Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Satisfaction, Repurchase Inte…Paradox Lost? Firm-Level Evidence on the Returns to Information Systems Spending (1996)Paradox Lost? Firm-Level Evid…Information Technologies and Business Value: An Analytic and Empirical Investigation (1995)Information Technologies and …Complementarities and fit strategy, structure, and organizational change in manufacturing (1995)Complementarities and fit str…Business Value of Information Technology: A Study of Electronic Data Interchange (1995)Business Value of Information…The Economics of Modern Manufacturing: Technology, Strategy, and Organization (1990)The Economics of Modern Manuf…Management Information Systems, Managing Digital Firm, (1988)Management Information System…A Model of Sales. 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References

  • 2004Review: Information Technology and Organizational Performance: An Integrative Model of IT Business Value13,379 cited
  • 1990The Economics of Modern Manufacturing: Technology, Strategy, and Organization2,643 cited
  • 1995Complementarities and fit strategy, structure, and organizational change in manufacturing2,568 cited
  • 2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics2,256 cited
  • 1996Paradox Lost? Firm-Level Evidence on the Returns to Information Systems Spending2,114 cited
  • 2005A Strategic Framework for Customer Relationship Management2,094 cited
  • 2003Management information systems: managing the digital firm1,424 cited
  • 1988Management Information Systems, Managing Digital Firm,1,415 cited
  • 2003Performance Impacts of Information Technology: Is Actual Usage the Missing Link?1,415 cited
  • 1980A Model of Sales.1,365 cited
  • 1995Information Technologies and Business Value: An Analytic and Empirical Investigation1,131 cited
  • 2006Competing on analytics.994 cited
  • 2005The Role of Relational Information Processes and Technology Use in Customer Relationship Management967 cited
  • 2006Customer Metrics and Their Impact on Financial Performance916 cited

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1995
Business Value of Information Technology: A Study of Electronic Data Interchange
909 cited
  • 2002Investment in Enterprise Resource Planning: Business Impact and Productivity Measures877 cited
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    • 2014The Impact of Business Analytics Strategy on Social, Mobile, and Cloud Computing Adoption16 cited