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Cited by

• 2010Multiple emotional contagions in service encounters133 cited
• 2014Regulation of emotions, interpersonal conflict, and job performance for salespeople129 cited
• 2007Nonverbal Emotion Recognition and Salespersons: Linking Ability to Perceived and Actual Success82 cited
• 2016Emotional contagion and burnout among nurses and doctors: Do joy and anger from different sources of stakeholders matter?80 cited
• 2011Neglected Burnout Dimensions: Effect of Depersonalization and Personal Nonaccomplishment on Organizational Commitment of Salespeople73 cited
• 2002Emotional Intelligence: Its Connection to HRD Theory and Practice66 cited
• 2014Boundary spanner multi-faceted role ambiguity and burnout: An exploratory study59 cited
• 2009E-service quality: an internal, multichannel and pure service perspective32 cited
• 2016How Angry Customer Complaints Influence Salesperson Commitment to Service Quality27 cited
• 2003Systemic Exchange: Responsibility for Angst24 cited
• 2019Physical and digital market places – where marketing meets operations14 cited
• 2021Host facial features and Airbnb listing prices: a spatial hedonic pricing approach9 cited
• 2022Model of Negative Emotional Information Communication among Netizens under Corporate Negative Events8 cited