Good organizational soldiers: conflict‐related stress predicts citizenship behavior

Charlotte M. Karam

25 citations0/0 files storedInternational Journal of Conflict Management

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Job Satisfaction and Organizational Behavior Employee Performance and Management Team Dynamics and Performance

Abstract

Purpose The purpose of this study is to examine employee behavior in times of conflict. The author seeks to examine the relationship between employee conflict‐related stress and engagement in organizational citizenship behavior and to explore cohesiveness as a potential cross‐level moderator of this relationship. Design/methodology/approach Survey data were collected as part of a larger study examining organizational citizenship in the Middle East. During data collection armed conflict broke out in Lebanon. A total of 553 employees working in 62 workgroups participated. Hierarchical liner modeling was used to test the hypotheses. Findings Contrary to previous research, employees engaged in more OCB when they experienced greater amounts of stress. This relationship is more pronounced in cohesive groups than in non‐cohesive groups Research limitations/implications The results extend the understanding of the stress‐OCB relationship within the context of conflict. Furthermore, these findings bring to light the tremendous importance of paying attention to context and the nested‐nature of human behavior. Practical implications This study highlights that even under armed conflict; employees continue to work and are willing to put in extra effort at work to help coworkers and the organization in general. Social implications The results suggest that extraordinary times call for extraordinary efforts and that employees often meet this challenge through their engagement in behaviors that will contribute positively to the social‐psychological environment of the workplace. Originality/value The paper provides a unique examination of employee behavior in times of conflict. It is a rare instance of fieldwork in conflict zones and it adds to the paucity of research within the Middle East.

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References

2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1989Conservation of resources: A new attempt at conceptualizing stress.1982Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models 1979The Social Psychology of Organizations.2001The Influence of Culture, Community, and the Nested‐Self in the Stress Process: Advancing Conservation of Resources Theory 1991Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors 2000Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research 1988Organizational Citizenship Behavior: The Good Soldier Syndrome.

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