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Relationship Marketing and Information and Communication Technologies: Analysis of Retail Travel Agencies
16 references·16 citing·30 second hopsampled
Relationship Marketing and Information and Communication Technologies: Analysis of Retail Travel Agencies (2007)Relationship Marketing and Information an…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Hedonic and utilitarian motivations for online retail shopping behavior (2001)Hedonic and utilitarian motiv…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Factors Affecting Trust in Market Research Relationships (1993)Factors Affecting Trust in Ma…Alternative Ways of Assessing Model Fit (1992)Alternative Ways of Assessing…Structural Equations with Latent Variables. (1991)Structural Equations with Lat…Structural Equations with Latent Variables (1989)Structural Equations with Lat…LISREL 7 : user's reference guide (1989)LISREL 7 : user's reference g…EQS : structural equations program manual (1989)EQS : structural equations pr…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…Examining the influence of the social dimension of customer experience on trust towards travel agencies: The role of experiential predisposition in a multichannel context (2020)Examining the influence of th…Customer relationship management research in tourism and hospitality: a state-of-the-art (2017)Customer relationship managem…Retrospective: tracking the impact of communications effectiveness on client satisfaction, trust and loyalty in professional services (2016)Retrospective: tracking the i…Use of impact-range performance and asymmetry analyses to improve OTA website quality (2015)Use of impact-range performan…Revisiting Relationship Marketing and Customer Relationship Management in Leading Tourism and Hospitality Journals: Research Trends From 2001 to 2013 (2015)Revisiting Relationship Marke…The influence of e-word-of-mouth on travel decision-making: consumer profiles (2013)The influence of e-word-of-mo…Internet Adoption by Travel Agents: a Case of Egypt (2012)Internet Adoption by Travel A…Integrating loss aversion into a technology acceptance model to assess the relationship between website quality and website user's behavioural intentions (2012)Integrating loss aversion int…Determinants of online booking loyalties for the purchasing of airline tickets (2012)Determinants of online bookin…Crafting strategies for sustainability: how travel agents should react in facing a disintermediation (2012)Crafting strategies for susta…Sports consumer-team relationship quality: development and psychometric evaluation of a scale (2011)Sports consumer-team relation…Effects of Gender and Expertise on Consumers’ Motivation to Read Online Hotel Reviews (2011)Effects of Gender and Experti…The role of information technology in relationships between travel agencies and their suppliers (2010)The role of information techn…An analysis of e-business adoption and its impact on relational quality in travel agency–supplier relationships (2009)An analysis of e-business ado…What kind of marketing distribution mix can maximize revenues: The wholesaler travel agencies' perspective? (2008)What kind of marketing distri…An Empirical Study of Online Word of Mouth as a Predictor for Multi-product Category e-Commerce Sales (2008)An Empirical Study of Online …The Theory of Buyer Behavior (1971)Structure and Functions of Fantasy (1974)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Structural Model Evaluation and Modification: An Interval Estimation Approach (1990)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. (1990)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)lavaan : An R Package for Structural Equation Modeling (2012)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)
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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1992Alternative Ways of Assessing Model Fit27,192 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1989Structural Equations with Latent Variables17,500 cited
  • 1991Structural Equations with Latent Variables.17,443 cited
  • 1989EQS : structural equations program manual9,698 cited
  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 1989LISREL 7 : user's reference guide6,783 cited
  • 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
  • 1993Factors Affecting Trust in Market Research Relationships3,649 cited
  • 2001Hedonic and utilitarian motivations for online retail shopping behavior

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3,219 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • Cited by

    • 2011Effects of Gender and Expertise on Consumers’ Motivation to Read Online Hotel Reviews254 cited
    • 2008An Empirical Study of Online Word of Mouth as a Predictor for Multi-product Category e-Commerce Sales236 cited
    • 2013The influence of e-word-of-mouth on travel decision-making: consumer profiles172 cited
    • 2012Determinants of online booking loyalties for the purchasing of airline tickets118 cited
    • 2009An analysis of e-business adoption and its impact on relational quality in travel agency–supplier relationships117 cited
    • 2017Customer relationship management research in tourism and hospitality: a state-of-the-art93 cited
    • 2015Use of impact-range performance and asymmetry analyses to improve OTA website quality56 cited
    • 2008What kind of marketing distribution mix can maximize revenues: The wholesaler travel agencies' perspective?54 cited
    • 2016Retrospective: tracking the impact of communications effectiveness on client satisfaction, trust and loyalty in professional services53 cited
    • 2012Internet Adoption by Travel Agents: a Case of Egypt46 cited
    • 2012Crafting strategies for sustainability: how travel agents should react in facing a disintermediation43 cited
    • 2011Sports consumer-team relationship quality: development and psychometric evaluation of a scale41 cited
    • 2015Revisiting Relationship Marketing and Customer Relationship Management in Leading Tourism and Hospitality Journals: Research Trends From 2001 to 201340 cited
    • 2020Examining the influence of the social dimension of customer experience on trust towards travel agencies: The role of experiential predisposition in a multichannel context40 cited
    • 2010The role of information technology in relationships between travel agencies and their suppliers36 cited
    • 2012Integrating loss aversion into a technology acceptance model to assess the relationship between website quality and website user's behavioural intentions34 cited