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Citizens as customers: Exploring the future of CRM in UK local government · Study

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ArticleCitizens as customers: Exploring the future of CRM in UK local government

Unknown author2006

Article2006

Citizens as customers: Exploring the future of CRM in UK local government

Unknown author

134 citations·0/0 files stored·Government Information Quarterly

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E-Government and Public Services Customer Service Quality and Loyalty Public Policy and Administration Research

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References

2000Marketing management: analysis. planning. implementation and control 2002The Evolution of E‐Government among Municipalities: Rhetoric or Reality?2002Reinventing Local Governments and the E‐Government Initiative 2010Manage Marketing by the Customer Equity Test 2004An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon 1990Social marketing: strategies for changing public behavior 2004Citizen interaction with e-government: From the streets to servers?2000Accelerating Customer Relationships: Using Crm and Relationship Technologies

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2010Creating Public Value in E‐Government: A Public‐Private‐Citizen Collaboration Framework in Web 2.0 2010Exploring the importance of citizen participation and involvement in e‐government projects 2013Social media in Egyptian government websites: Presence, usage, and effectiveness 2008The adoption of centralized customer service systems: A survey of local governments 2011Customer Relationship Management (CRM) technology and organizational change: Evidence for the bureaucratic and e-Government paradigms

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Year2006

Typearticle

Published2006-06-22

VenueGovernment Information Quarterly

ISSN-L0740-624X

Languageen

Citations134

Files0 public / 0

ShelfE-Government and Public Services

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doi10.1016/j.giq.2006.02.012

openalex_workW2104449875

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