Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Coercion versus Choice: Citizen Evaluations of Public Service Quality across Methods of Consumption

16 references·16 citing·28 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1981Street-Level Bureaucracy: Dilemmas of the Individual in Public Services8,971 cited
1951Social Choice and Individual Values.7,792 cited
1976The Economic Approach to Human Behavior5,031 cited
1978Administrative Behavior: A Study of Decision-Making Processes in Administrative Organization.4,801 cited
1995Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector4,540 cited
1993Reinventing government: how the entrepreneurial spirit is transforming the public sector3,317 cited
1948Foundations of Economic Analysis2,965 cited
1971The Theory of Buyer Behavior2,797 cited
2004The Paradox of Choice: Why More Is Less2,512 cited
1938A Note on the Pure Theory of Consumer's Behaviour2,293 cited
1980Street-Level Bureaucracy: The Dilemmas of the Individual in Public Service2,147 cited
1952Social Choice and Individual Values1,762 cited
1997Administrative behavior : a study of decision-making processes in administrative organizations1,689 cited
1988Response Determinants in Satisfaction Judgments1,685 cited
1986Economics of the Public Sector1,406 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1950

Revealed Preference and the Utility Function

1,025 cited

Cited by

2020Service Design and Citizen Satisfaction with E‐Government Services: A Multidimensional Perspective145 cited
2015Representative Bureaucracy, Organizational Integrity, and Citizen Coproduction: Does an Increase in Police Ethnic Representativeness Reduce Crime?126 cited
2018The effect of service quality toward public satisfaction and public trust on local government in Indonesia105 cited
2008A Political Consequence of Contracting: Organized Interests and State Agency Decision Making103 cited
2011The Impact of Management on Administrative and Survey Measures of Organizational Performance97 cited
2010Citizens, co-producers, customers, clients, captives? A critical review of consumerism and public services70 cited
2009Confidence In The Criminal Justice System: Does Experience Count?64 cited
2011Homeowners Associations as Private Governments: What We Know, What We Don’t Know, and Why It Matters54 cited
2024Citizen Satisfaction Research in Public Administration: A Systematic Literature Review and Future Research Agenda43 cited
2010PUBLIC SERVICE USE AND PERCEIVED PERFORMANCE: AN EMPIRICAL NOTE ON THE NATURE OF THE RELATIONSHIP43 cited
2011Ownership and control in local public utilities: the Italian case42 cited
2015Performance Information and Citizen Service Attitudes: Do Cost Information and Service Use Affect the Relationship?41 cited
2009Mapping the terrain of public service quality improvement: twenty-five years of trends and practices in the United States38 cited
2009Confidence in the criminal justice system36 cited
2015Quality of Service, Expectation, Satisfaction and Trust in Public Institutions: The Abu Dhabi Citizen Satisfaction Survey29 cited
2019Managing for Citizen Satisfaction: Is Good Not Enough?26 cited