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Applying IT governance balanced scorecard and importance-performance analysis for providing IT governance strategy in university
16 references·6 citing·42 second hop
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References

  • 1996Using the balanced scorecard as a strategic management system5,014 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 2004IT Governance: How Top Performers Manage IT Decision Rights for Superior Results1,856 cited
  • 2000An importance-performance analysis of hotel selection factors in the Hong Kong hotel industry: a comparison of business and leisure travellers658 cited
  • 2004Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education497 cited
  • 2005Framing the Frameworks: A Review of IT Governance Research484 cited
  • 1994The Importance‐Performance Matrix as a Determinant of Improvement Priority469 cited
  • 2007Enhancing IT governance practices: A model and case study of an organization's efforts317 cited
  • 2004The Measurement of Service Quality in the Tour Operating Sector: A Methodological Comparison215 cited
  • 2004COBIT and its utilization: a framework from the literature201 cited
  • 2011The Use of Importance-Performance Analysis (IPA) in Evaluating Japan’s E-government Services174 cited
  • 2003An extended platform logic perspective of IT governance: managing perceptions and activities of IT173 cited
  • 2006Customers' perception of electronic service delivery in the UK retail banking sector145 cited
  • 2009Business–IT alignment maturity of companies in China

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136 cited
  • 2003Designing information technology governance processes: diagnosing contemporary practices and competing theories129 cited
  • 2010A capabilities-based approach to obtaining a deeper understanding of information technology governance effectiveness: Evidence from IT steering committees127 cited
  • Cited by

    • 2021Assessment of Process Capability Level in University XYZ Based on COBIT 201936 cited
    • 2022The balanced scorecard in the education sector: A literature review31 cited
    • 2019E-Commerce Service Design Readiness using ITIL framework with IT Balanced Scorecard Objective (Case Study: University E-Commerce)28 cited
    • 2015The impact of IT management process of COBIT 5 on internal control, information quality, and business value18 cited
    • 2021Assessment of organizational agility in response to disruptive innovation: a case of an engineering services firm14 cited
    • 2017Improving AACSB Assurance of Learning with Importance-Performance and Learning Growth: A Case Study9 cited