Experience value: antecedents and consequences

Nina Katrine Prebensen · Eunju Woo · Muzaffer Uysal

214 citations0/0 files storedCurrent Issues in Tourism

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Diverse Aspects of Tourism Research Customer Service Quality and Loyalty Recreation, Leisure, Wilderness Management

Abstract

This article outlines and tests a holistic model of tourist experience that includes the effects of the antecedents and consequences of the perceived value of an on-site trip experience. Based on the literature and the results from the present research, this article develops a framework of perceived value experience and its antecedents, such as tourist motivation, involvement, and knowledge, and consequences, such as satisfaction and future intention, in terms of recommendations and repeat purchase. Structural equation modelling is applied to test the model. The results strongly support the notion that the constructs of motivation, involvement (to a lesser extent), and tourist knowledge serve as antecedents to the perceived value of a holiday experience, which influences the consequences of behaviour, such as satisfaction and loyalty.

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References

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