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• 2011Conceptualising ‘the relational’ in pragmatics: Insights from metapragmatic emotion and (im)politeness comments197 cited
• 2019Manual for Developing Intercultural Competencies156 cited
• 2015Research into Practice: Cultural and intercultural awareness132 cited
• 2015Translation at the cross-roads: Time for the transcreational turn?126 cited
• 2015Does context count? Developing and assessing intercultural competence through an interview- and model-based domestic course design in China121 cited
• 2017Understanding emotional and social intelligence among English language teachers112 cited
• 2017Internationalisation and the development of students’ intercultural competence79 cited
• 2013“I’d Say it’s Kind of Unique in a Way”72 cited
• 2016Teaching intercultural competence in translator training70 cited
• 2013A diary study of university EFL learners' intercultural learning through foreign films69 cited
• 2011The Hidden Curriculum of Cultural Content in Internationally Published ELT Textbooks: A Closer Look at New American Inside Out65 cited
• 2020Intercultural Politeness49 cited
• 2016The gains and pains of mixed national group work at university48 cited
• 2013Relating at work: Facets, dialectics and face