Articlehybrid2023

Intercultural communicative competence in higher education through telecollaboration: typology and development

Elba Gutiérrez‐Santiuste · Maximiliano Ritacco Real

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Language, Communication, and Linguistic Studies Linguistic Education and Pedagogy International Student and Expatriate Challenges

Abstract

This study aims to analyse intercultural communicative competence, understood as the individual's ability to effectively and appropriately develop communication and behaviour, when interacting in an intercultural context. In this study, the Behavioural, Affective and Cognitive Dimensions, and their sub-dimensions, are considered by using videoconferencing as a tool for telecollaboration in Higher Education. These sub-dimensions are observed according to their positive and negative orientation (facilitating or inhibiting). The objectives of the current study are to analyse the dimensions and sub-dimensions distribution, to assess the incidence of the typology of generic and specific topics, and to assess the over time communication evolution. Content analysis of communications between university peers was carried out and we undertook a percentage frequency index. The results show behavioural communications to be in the majority, followed by affective and, finally, cognitive communications. Communications with a negative aspect are almost absent from this study. MANOVA was performed to investigate differences between typologies of topics (generic/specific) in dimensions. This research founds statistically significant differences in Affective Dimension. ANOVAs were conducted to observe if there are differences in the development over time of Behavioural, Affective and Cognitive Dimensions of intercultural online communications. There was a significant effect over time in Affective and Behavioural Dimension. The present study finds expressions that show a positive attitude towards communication, as well as interest in and an effort to maintain it. We can conclude that, in Affective Dimension, where generic topics enhance communication, while educational topics inhibit it. However, a sustained evolution over time has not been found, rather a significant incidence depending on topic themes.

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References

2017The Content Analysis Guidebook 2002Content Analysis in Mass Communication: Assessment and Reporting of Intercoder Reliability 2007Cultural Intelligence: Its Measurement and Effects on Cultural Judgment and Decision Making, Cultural Adaptation and Task Performance 1953Content Analysis in Communication Research 1999The measurement of sociocultural adaptation 1993Intercultural communication competence 2000The Development and Validation of the Intercultural Sensitivity Scale.1997A Review of the Concept of Intercultural Sensitivity

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