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Certification in the Indian Offshore IT Services Industry

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References

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1997Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms That Have Won Quality Awards842 cited
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1999EPA's Voluntary 33/50 Program: Impact on Toxic Releases and Economic Performance of Firms679 cited

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2005

The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis

649 cited

2003INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA603 cited

2000Reputation Effects and the Limits of Contracting: A Study of the Indian Software Industry*542 cited

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